Prenuvo

Prenuvo

Patient Experience Representative

Toronto, Ontario, Canada · Full-time

No sponsorship$54k-$58kDetected 15 days ago
A/B TestingCustomer SupportPatient CareCommunicationTime Management

About the role

  • Our award-winning whole body scan is fast (under 1 hour), safe (MRI has no ionizing radiation), and non-invasive (no contrast).
  • Our patients' well-being is our top priority!
  • You should be comfortable working in a fast-paced startup environment and be able to prioritize competing demands.

Responsibilities

  • Maintain accurate records of patient interactions and follow up on outstanding issues.
  • Collaborate with other departments, such as sales and marketing, to provide a seamless patient experience.
  • Act as a primary contact to manage and resolve incoming complaints with products or services
  • Industry experience in customer support, service, and success is an asset
  • Building strong relationships is at the core of everything we do - our team gets together each week to connect, share, and socialize

Compensation

  • The base salary for this role ranges from $54,000 - $58,000 in local currency, depending upon experience and geographic location

Benefits

  • An avenue to make a positive impact on people's lives and their health
  • We believe in preventative healthcare for everyone, including our team - Prenuvo provides free, whole-body scans to each team member
  • Recognizing time away to restore is vital to our wellbeing - we have a flexible vacation policy and we will encourage you to use it
  • We offer a comprehensive benefits package including health, dental, vision, including Mental Health coverage, to support you and your family
  • Prenuvo offers eligible Canadian employees access to both RRSP and TFSA retirement savings plans, with immediate, optional enrollment and the flexibility to invest and save for the future on your own terms.
  • We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
  • We are proud of our impact on our patients' lives, and we won't stop till everyone can benefit from our work.

Company info

  • At Prenuvo, we are on a mission to flip the paradigm from reactive "sick-care" to proactive health care. Our award-winning whole body scan is fast (under 1 hour), safe (MRI has no ionizing radiation), and non-invasive (no contrast). Our unique integrated stack of optimized hardware, software, and increasingly AI, coupled with the patient-centric experience across our domestic and global clinics, have allowed us to lead the change against "we caught it too late again".
  • We are looking for a full time Patient Experience Representative to join our growing team! based out of our Toronto Head Office.
  • This is a crucial role for our Patient Experience team - you will support sales, patient care and retention efforts by assisting with incoming inquiries and requests. As a Patient Experience Representative in a company that values patient experience, you will play a key role in shaping and improving the patient experience, providing exceptional customer service to patients and ensuring they have a positive experience. Our patients' well-being is our top priority!
  • To succeed in this role, you must be highly customer-focused and have a strong understanding of patients' needs and preferences. You should be comfortable working in a fast-paced startup environment and be able to prioritize competing demands. Strong communication and interpersonal skills are essential, as is the ability to analyze data and use it to inform decision-making.
  • This role does not provide visa sponsorship.
  • Applicants must be legally authorized to work in Canada at the time of hire and must not require employer sponsorship for a work visa (current or future).
  • At Prenuvo, we are on a mission to flip the paradigm from reactive "sick-care" to proactive health care.
  • Our unique integrated stack of optimized hardware, software, and increasingly AI, coupled with the patient-centric experience across our domestic and global clinics, have allowed us to lead the change against "we caught it too late again".
  • This is a crucial role for our Patient Experience team - you will support sales, patient care and retention efforts by assisting with incoming inquiries and requests.
  • As a Patient Experience Representative in a company that values patient experience, you will play a key role in shaping and improving the patient experience, providing exceptional customer service to patients and ensuring they have a positive experience.
  • To succeed in this role, you must be highly customer-focused and have a strong understanding of patients' needs and preferences.

Visa & Work Authorization

  • This role does not provide visa sponsorship.
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This listing is sourced directly from Prenuvo's careers page and normalized into a canonical job model.