HealthPartners
Business Analyst – IT Support Center
Bloomington, MN, United States
Sponsorship not specifiedDetected 7 days ago
About the role
- HealthPartners is hiring a Business Analyst - IT Support Center. The Business Analyst drives the continuous evolution of the technology, processes, and digital experiences that support our employees and customers. This role serves as a strategic partner between Support Center operations, ServiceNow platform teams, and business stakeholders, helping
- transform business challenges into scalable solutions that improve service delivery and operational performance. The Business Analyst is responsible for identifying opportunities to simplify processes, expand automation, optimize self-service capabilities, and enhance the overall support experience across phone, chat, knowledge, and digital support
Responsibilities
- HealthPartners is hiring a Business Analyst - IT Support Center.
- This role serves as a strategic partner between Support Center operations, ServiceNow platform teams, and business stakeholders, helping transform business challenges into scalable solutions that improve service delivery and operational performance.
- The Business Analyst is responsible for identifying opportunities to simplify processes, expand automation, optimize self-service capabilities, and enhance the overall support experience across phone, chat, knowledge, and digital support channels.
Company info
- The Business Analyst drives the continuous evolution of the technology, processes, and digital experiences that support our employees and customers.
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