Qumulo

Senior Customer Success Manager - Data / Storage / Cloud (Central or East)

USA (remote) · Senior

Sponsorship not specified$125k-$180kDetected 42 days ago

AWSGCPAzureCloud PlatformsCRMAccount ManagementCustomer SuccessCustomer SupportBioinformaticsRadiologyCommunicationCollaboration

About the role

Individual pay depends on various factors, such as role level, relevant experience and skills.
Pay ranges are reviewed and typically updated each year.
Offers are made within the pay range applicable at the time.

Collaboration: Partner with Sales, Product, Operations, and Engineering to resolve escalations, influence roadmap, and optimize customer/partner experience.
Partner Success: Enable and support OEM and Channel partners, driving joint success initiatives and partner-led growth.
Partner with Sales, Product, Operations, and Engineering to resolve escalations, influence roadmap, and optimize customer/partner experience.
Enable and support OEM and Channel partners, driving joint success initiatives and partner-led growth.
At Qumulo, we are building an open and collaborative culture where people can do their best work with customers as our magnetic field.

Proven success in adapting communication and presentation styles for a diverse audience, ensuring technical clarity for engineering teams and focusing on measurable business outcomes for the C-Suite.
Strong understanding of SaaS metrics: NRR, churn, adoption, GRR, and ability to leverage data for actionable insights
Experience with CS/CRM tools (e.g., Planhat, Gainsight)
Strong technical aptitude in data, storage, and cloud technologies with the ability to hold deep-dive architectural discussions on data management, enterprise storage, and multi-cloud environments (e.g., AWS, Azure, GCP).
5+ years in Customer Success, Account Management, or Partner Success in a B2B SaaS or Cloud Infrastructure environment
Experience managing up to 50 enterprise accounts and OEM/Channel partners
Located in the US Central or Eastern timezones
Industry expertise in one of the following industry verticals: Life Sciences, Healthcare, Energy, or Financial Services
The annual pay range for the role is USD $125,000- $180,000 USD. Individual pay depends on various factors, such as role level, relevant experience and skills. Pay ranges are reviewed and typically updated each year. Offers are made within the pay range applicable at the time.
Pre-IPO stock options
Flexible time-off policy
HSA and PPO health insurance options
Dental and Vision insurance

The annual pay range for the role is USD $125,000- $180,000 USD.
Individual pay depends on various factors, such as role level, relevant experience and skills.
Pay ranges are reviewed and typically updated each year.
Offers are made within the pay range applicable at the time.

We act as owners, we share by default, we are data driven and experimental and as an inclusive workplace, we encourage and celebrate multiple points of view.
As part of our culture we believe diversity drives innovation.
Provide customer insights and product feedback; communicate product updates and improvements to customers.
Value Realization: Ensure customers and partners achieve measurable outcomes and maximize value from Qumulo products, and conduct QBRs and develop success plans aligned with customer goals.
communicate product updates and improvements to customers.
Feedback & Advocacy: Provide customer insights and product feedback; communicate product updates and improvements to customers.
Customers are the lifeblood of Qumulo.
We are seeking a technical, results-driven Customer Success Manager (CSM) to drive the success of our enterprise customers and OEM/Channel partners.
You will own the full customer lifecycle from onboarding and deployment to adoption, retention, and expansion, ensuring customers achieve measurable outcomes while building long-term, trusted relationships.
Ensure customers and partners achieve measurable outcomes and maximize value from Qumulo products, and conduct QBRs and develop success plans aligned with customer goals.
With more than 1,100 customers and exabytes of data under management, Qumulo powers mission-critical workloads anywhere real-time access to massive file datasets is non-negotiable.

Employer:
Qumulo is an Equal Opportunity Employer.
Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, disability, military status, national origin, or any other characteristic protected under federal, state, or applicable local law.

This listing is sourced directly from Qumulo's careers page and normalized into a canonical job model.