Ivo Inc.

Head of Customer Success

San Francisco

Sponsorship not specified$250k-$300kDetected 103 days ago

Machine LearningCanvaAccount ManagementCustomer SuccessLeadership

About the role

This role represents a critical investment in ensuring our customers achieve extraordinary outcomes with Ivo.
This is a leadership role for a builder.

Build and Lead the Team
You will recruit, develop, and lead a high-performing team of Customer Success Managers.
Design the Customer Success Machine
Drive User Adoption
You will own the strategies, playbooks, and metrics that drive deep, sustained product usage across customer organizations.
This means understanding what drives individual users to adopt Ivo and create programs that turn occasional users into power users.
You'll design a customer experience that ensures that every customer, no matter the size, realizes the full potential of our platform through widespread adoption across their teams, departments, and regions.
Office Extras: Generous office space in Downtown San Francisco, with snacks, coffee, and regular team building events and activities.
You would be joining as the first dedicated leader of the customer success team, with the opportunity to shape the function and build your team.
You will build the processes, playbooks, and systems that drive consistent, scalable customer outcomes.

7+ years of experience in customer success, account management, or related roles within B2B SaaS, with at least 3 years leading and scaling customer success teams.

We offer competitive salary and equity packages.
The USD OTE range for this role is $250,000-$300,000 (excluding equity).
Final offer amounts are determined by multiple factors, including experience and expertise.
Relocation and Visa Support: We offer relocation assistance for successful applicants moving to SF, as well as support for visa and green card applications where applicable.

Comprehensive medical, dental, and vision plans to suit the needs of you and your family.
Unlimited PTO: So you can take the time you need to recharge, stay healthy, and bring your best self to work.
This includes onboarding frameworks, health scoring methodologies, business review cadences, and escalation protocols-creating repeatable motions that work across both enterprise and mid-market segments.
You will build the analytics and reporting infrastructure to measure customer health, predict risk, and demonstrate the impact of customer success investments.

You will be accountable for logo retention and ensuring customers renew. You'll partner closely with the account management team to support renewals and ensure customers see Ivo as an indispensable part of their operations.

Relocation and Visa Support: We offer relocation assistance for successful applicants moving to SF, as well as support for visa and green card applications where applicable.

This listing is sourced directly from Ivo Inc.'s careers page and normalized into a canonical job model.