Manulife and John Hancock

Manager, Continuous Improvement

Toronto, Ontario

Sponsorship not specifiedDetected 9 days ago

Data AnalysisProcess ImprovementPerformance ManagementLeadershipCommunicationCollaborationMentoringLean Manufacturing

About the role

Manulife is an Equal Opportunity Employer At Manulife/John Hancock, we embrace our diversity.
It is our priority to remove barriers to provide equal access to employment.

Develop and implement automation, standardization, and workflow optimization strategies that improve accuracy, reduce cost, and strengthen operational controls.
Document processes and build clear SOPs to ensure consistency, compliance, and scalability.
Build continuous improvement capability by mentoring team members on problem‑solving techniques, facilitation skills, data analysis, and process design.
Lead workstreams composed of analysts, SMEs, technology partners, and operations leaders.
Build business cases, gather business requirements, define scope, and support implementation planning in partnership with senior leadership.
Facilitate workshops, training sessions, and change adoption activities to support process transitions.
Partner with risk, compliance, and audit teams to validate control effectiveness and document mitigations.
Support customer-journey and experience-driven process enhancements aligned with evolving digital expectations.
This role partners cross‑functionally to analyze current-state processes, implement automation and workflow improvements, and support modernization efforts aligned with enterprise strategy.
The Manager will oversee Business Process Analysts and act as a workstream lead on larger enterprise programs.

Bachelor's degree in business, Engineering, Operations, or related field.
7+ years of experience in process improvement, operations, or financial services.
Experience leading process optimization or automation workstreams.
Knowledge of financial operations, service workflows, and back‑office systems.

Strong analytical and problem‑solving skills
able to use data to evaluate processes.
Solid understanding of Lean Six Sigma (LSS) process improvement methodologies and change management.
Proficiency in Microsoft Power Suite, process mapping tools and data analysis platforms.
Excellent communication and facilitation skills.
When you join our team:
We'll empower you to learn and grow the career you want.
The role being advertised is an existing vacancy.

We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, r

The Manager, Continuous Improvement leads mid‑sized process optimization initiatives that enhance operational efficiency, strengthen control environments, and improve service quality across Retirement operations.
Foster an inclusive, high‑performance team environment that encourages collaboration, accountability, and continuous learning.
Contribute to modernization initiatives including system upgrades, data integration improvements, and AI‑enabled workflows, consistent with 2026 retirement services trends.

We'll recognize and support you in a flexible environment where well-being and inclusion are more than just words.
As part of our global team, we'll support you in shaping the future you want to see.

r practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related co

This listing is sourced directly from Manulife and John Hancock's careers page and normalized into a canonical job model.