Monroinc

Monroinc

Senior Director – Front Office IT

Fairport, NY, United States · Director

Sponsorship not specified$165k-$185kDetected 272 days ago
AWSAzureDevOpsMachine LearningComplianceAgileStakeholder ManagementSalesforceCRMM&AVendor ManagementCustomer SupportLeadershipCommunication

About the role

  • Key solution areas include (not limited to):
  • Store Operations Applications and Point of Sale (POS)
  • Pay will be determined based on experience level.

Responsibilities

  • The Senior Director, IT Applications - Front Office is responsible for leading the strategy, delivery, and optimization of customer-facing applications that drive revenue growth, customer engagement, and digital experiences.
  • This role oversees platforms that support sales, marketing, eCommerce, CRM, customer service, digital channels, and the data and analytics platform, ensuring solutions are scalable, integrated, and aligned with business goals.
  • Partner with (Sales & Marketing, Merchandizing, Customer Service and Store Operations, etc.) leaders to understand business strategy, priorities and roadmap and translate them into technology solutions
  • Drive the delivery and ongoing optimization of digital customer experiences, ensuring applications are user-friendly, integrated, and support business needs
  • Lead teams responsible for application development, integration, and support, fostering an agile and customer-focused culture
  • Drive data and analytics teams to enable insights into customer behavior, sales performance, and marketing effectiveness
  • Vendor management and oversight which includes partnerships to ensure vendors deliver to established objectives, scope, timelines, costs, SLAs
  • Manage vendor contracts for all software & outside services within the Front Office application portfolio
  • Consistently and prudently manage finances as per established standards, budgets and risks/opportunities
  • Ensure compliance with data privacy, PCI, and other relevant regulatory requirements and support SOX, PCI, and other audits

Requirements

  • Ability to work weekends and holidays as needed.

Nice to have

  • Bachelor's degree in Information Technology, Computer Science, Business, or related field
  • advanced degree preferred.
  • 10+ years of progressive IT leadership experience, with a focus on customer-facing and front-office applications.
  • Retail/POS experience is a PLUS.

Skills

  • Demonstrated leadership capability and success in leading teams
  • Capable of balancing near-term delivery with long-term vision and innovation
  • Deep expertise in CRM (e.g., Salesforce, Microsoft Dynamics), marketing automation, eCommerce platforms, and customer engagement tools.
  • Experience with all aspects of financial management.
  • Strong background in vendor management, application lifecycle management, and integration strategies.
  • Excellent leadership, communication, and stakeholder management skills, with the ability to influence at senior levels.
  • Ability to communicate clearly and concisely to executive management
  • Knowledge of Agile methodologies, DevOps practices, and cloud solutions (Oracle Cloud, AWS, Azure, Salesforce Cloud, etc.).
  • Work Environment &

Compensation

  • The salary range for this role is $165,000 - $185,000 annually.
  • This role is eligible for additional compensation and incentives.
  • Pay will be determined based on experience level.
  • Essential Functions:
  • Define and execute the technology strategy for front-office applications that enable the customer experience
  • Partner with (Sales & Marketing, Merchandizing, Customer Service and Store Operations, etc.) leaders to understand business strategy, priorities and roadmap and translate them into technology solutions

Benefits

  • Health Insurance
  • Dental Insurance
  • 401K Retirement Plan with Company Match
  • Our vision is to be America's leading auto and tire centers, trusted by consumers as the best place in our neighborhoods for quality automotive maintenance and repairs.
  • We're looking for motivated individuals at every stage in their career who share our vision.

Company info

  • At Monro we're committed to helping our teammates grow their career through the combination of coursework, demonstrating leadership skills and open opportunities.
  • Under the Monro banner, we are united TEAM and share the same mission to bring our guests the highest quality tire and auto service in the industry.

Equal opportunity

  • equal opportunity employer and affords
  • equal opportunity to all applicants for all positions without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.
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This listing is sourced directly from Monroinc's careers page and normalized into a canonical job model.