adhdonline

Head of Digital Experience

Grandville, Michigan · Senior · Full-time

No sponsorshipDetected 6 days ago

HTMLCSSA/B TestingComplianceUX ResearchUX DesignDesign SystemsAgileStakeholder ManagementSEOWordPressHIPAAResearchCommunicationCollaboration

About the role

Mentavi Health believes in the power and potential of the digital health care journey.
Mentavi is transforming access to comprehensive mental health care through innovative telehealth diagnostic evaluations and medication management services.
We operate distinct digital spanning D2C brands and our expanding B2B and multi-condition D2C platforms.

Set UX and design direction across all digital surfaces - public websites and the patient portal - ensuring visual and experiential consistency.
Define and maintain a shared design system and component library used across both the public site and portal, in coordination with Engineering and web vendor teams.
Lead conversion strategy at every stage of the patient lifecycle: visitor to patient, patient to additional services, and patient to long-term engagement.
Direct and manage the assigned web vendor relationship (day-to-day communication, project prioritization, quality review, and deliverable acceptance).
Collaborate with Product and Engineering on portal UX, in-portal messaging and feature experiences, ensuring parity with the public site design language.
Contribute to SEO and AEO strategy ensuring content and structural decisions support both search and AI answer engine visibility.
Performs other duties as assigned.
This is not a traditional web or marketing role - it sits at the intersection of UX strategy, conversion design, and digital product thinking.
You will support leading the experience from first impression through assessment, onboarding, and ongoing engagement within the portal.
Experience working with or building a design system used across multiple digital surfaces.

Bachelor's degree in UX Design, Digital Marketing, Human-Computer Interaction, Communication, or a related field
Experience managing external agency or vendor relationships, including scope definition, quality review, and performance accountability.
Experience working in or alongside agile/scrum product teams
Proven experience in a regulated industry environment
Experience with A/B testing and conversion rate optimization tools

Proficiency with CMS platforms (WordPress/Elementor preferred) and working knowledge of HTML/CSS sufficient to direct technical vendors and review implementation quality.

Experience in digital healthcare services, telehealth, or a HIPAA-regulated environment; understanding of clinical content compliance requirements is a meaningful differentiator.
Total Rewards & Culture
Required Education and Experience:

Mentavi Health is an equal-opportunity employer.
We encourage and welcome diverse candidates to apply for any position you are qualified to bring your unique perspective to our team.
To be considered for this position, candidates must be legally authorized to work in the United States on a full-time basis.
We are unable to provide visa sponsorship (e.g., H-1B, TN, etc.) for this role now or in the future.

To be considered for this position, candidates must be legally authorized to work in the United States on a full-time basis.

This listing is sourced directly from adhdonline's careers page and normalized into a canonical job model.