RBC
Associate, Field Service Group
Minneapolis, Minnesota, United States of America · Full-time
Sponsorship not specified$50k-$80kDetected 6 hours ago
ExpressSalesforceCustomer SupportResearchCommunicationCollaborationProblem SolvingCritical ThinkingMentoringAdaptability
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odds of building a lasting career here
15Unrated
Cap-exempt (no lottery)0
Sponsors this role0
Entry-level history0
PERM / green-card track0
Lottery odds (Level I)39
Fits your clock70
No strong sponsorship signal in the public record yet. In the full product we resolve the exact legal entity and show its filing history with a confidence score — treat as unverified until then.
Lottery odds assume a STEM candidate.
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About the role
- Job Description What is the opportunity?
- Associate will assist and provide accurate information to clients and field users, and will keep diligent records of all interactions.
- Accurately record and escalate product, operational, or technology issues to the appropriate owner.
Responsibilities
- The primary purpose for this position is to provide field- and client-facing customer service and support.
- They will need to maintain queue and hold time standards.
- Associate is responsible to keep current on changes to business processes and the technology that impacts the clients and field users they support.
- Provide accurate information on business processes that the associate supports.
- Perform other duties and responsibilities as assigned.
- We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper.
- Leaders who support your development through coaching and managing opportunities.
- Opportunities to build close relationships with clients.
Requirements
- Understand required accountabilities in the area in which the Associate works.
- Research, respond, and follow-up with assistance from other team members as required to questions from field users, external clients, Operations, and other RBC Business Units.
Compensation
- The expected salary range for this particular position is $50,000-$80,000, depending on your experience, skills, and registration status, market conditions and business needs.
Company info
- Ability to make a difference and lasting impact.
This listing is sourced directly from RBC's careers page and normalized into a canonical job model.