Lithic
Product Delivery Specialist
New York, New York, United States · Full-time
Work authorization required$95k-$140kDetected 21 days ago
SparkCommunicationProblem SolvingPublic Speaking
About the role
- Our infrastructure powers card programs for 100+ innovative clients, from fintechs reimagining credit and digital banking to platforms transforming disbursements and spend management.
- Companies like Mercury, Flex, and Novo rely on Lithic's developer-friendly APIs, direct network connections, and flawless reconciliation to launch and scale card programs in weeks, not years.
- We're a team of 170+ across 26 states and 7 countries, headquartered in New York City.
Responsibilities
- Actively drive implementation progress by removing blockers, executing project plans, and delivering results efficiently, with a strong bias toward action and outcomes.
- Proactively evaluate customer challenges and risks, applying problem-solving skills to remove barriers and work cross functionally to optimize the integration.
- Execute and support technical deliverables and integrations with our network and issuer partners.
- Lithic is the modern card issuing and processing platform empowering ambitious financial companies to build the future of payments.
- We're building a future where access to better financial products materially improves people's lives, free from the constraints of 30-year-old mainframes and legacy processors.
- In this role, you will lead complex customer implementations, drive operational excellence, and develop scalable processes that enable billions in transactions for the most innovative fintechs and digital banks.
- You will operate at the intersection of our customers, internal teams, and third-party partners, executing progress across multiple project streams simultaneously.
- You will launch new programs, ensure successful delivery of complex implementations, and build the foundation for deep, long-lasting customer relationships.
- This role blends customer-facing responsibilities with operational ownership, giving you the opportunity to optimize key workflows, coordinate across customers, partners, and deliver results at scale.
- Collaborate effectively across engineering, product, and partnership teams to deliver high-impact integrations and solutions.
Requirements
- Proven track record in Program Management, Technical Implementations, Solutions Architecture, or comparable customer-facing roles, successfully delivering complex, multi-layered technology solutions.
- 3-5 years of experience in FinTech, particularly in payments, card issuance, or financial services technologies.
- Strong project/program management experience: proven track record managing complex projects with multiple stakeholders, identifying risks, and ensuring progress toward measurable results.
Skills
- able to translate technical information into clear business language to various stake holders.
- comfortable and confident presenting to both internal and external, technical and non-technical stake holders.
- Strong presentation
- Strong product sense, concept explanation, and technical acumen: familiarity with APIs and technical concepts.
- Customer-focused mindset: passionate about solving problems and delivering exceptional experiences.
- Experience working in a startup or fast-paced, high-growth environment, comfortable navigating ambiguity and driving results.
- This is a hybrid position.
- Candidates must be located within a commutable distance to our NYC office in Soho.
- Benefits for Full-Time US Employees:
- Unlimited PTO
- 12-weeks fully paid parental leave
- 4-Week Fully Paid Sabbatical (earned at your 5-year anniversary)
Compensation
- The annual US salary range for this role is $95,000 - $140,000 plus equity.
Benefits
- We're proud to be backed by world-class investors who share that vision, including Bessemer Venture Partners, Index Ventures, Spark Capital, Stripes, and Mastercard, along with many others.
- Health, vision, and dental insurance; HSA Contribution Match
- Voluntary Life Insurance and STD/LTD
Company info
- Drive full-cycle customer implementations, coordinating requirements, configurations, integrations to deliver solutions on time, maximize TTR, and delight customers.
- Develop deep expertise in card issuance and processing, becoming a trusted advisor to both customers, partners, and internal teams.
- Build strong, lasting relationships with customers and serve as their trusted advisor.
- We are seeking a Product Delivery Specialist to join Lithic's team in our NYC office.
Visa & Work Authorization
- We do not offer visa sponsorship or assistance.
This listing is sourced directly from Lithic's careers page and normalized into a canonical job model.