Network Right

Client Relations Associate

San Francisco Office · Senior

Sponsorship not specifiedDetected 109 days ago

JiraAccount ManagementCustomer SuccessCommunication

About the role

About This Job: Network Right's Client Relations team is the bridge between our clients and the technical teams that serve them.
You will be in Slack all day, context-switching across a large client base, running weekly syncs, supporting business reviews, and partnering closely with IT Managers and technicians to make sure clients feel taken care of.
This position is onsite Monday-Friday either at HQ or supporting a client.

Own the relationship with an assigned book of clients, serving as their main point of contact.
Conduct regular check-ins to maintain alignment and satisfaction.
Collaborate with our technical team to ensure smooth service delivery and issue resolution.
Manage the renewal process and support contract updates.
Maintain accurate notes, updates, and tasks within our documentation systems.
Strong organizational habits and ability to manage multiple accounts at once.
As a Client Relations Associate, you will own a portfolio of 40 clients from day one, with your book adapting over time as the team scales and client needs change.
You won't need to find new clients, you'll support our existing clients by finding issues before they surface, following up before they have to ask, and keeping relationships healthy through consistent and thoughtful communication.
The right person for this role has strong account management or customer success instincts, communicates with polish and clarity at every level from a new employee to a CEO, and genuinely enjoys building long-term relationships rather than chasing new ones.

2+ years of experience in Account Management, Client Success, or a client-facing role (preferably in tech, MSP, SaaS, or IT services).
College degree in communications, psychology, English, or related field preferred.
Exceptional communication skills
clear, polished, and client-friendly.
A proactive, solution-oriented mindset.
Experience with tools like JIRA/ticketing systems is a plus.
Comfortable working independently in a fast-paced environment.

Network Right best serves our employees, as well as our clients, when we foster a diverse, equitable, and inclusive workplace.
We value the perspectives of employees with different backgrounds and experiences.
Network Right has dedicated itself to the principle that the quality of its work and the continued growth of its business are enhanced by implementing internal policies and practices aimed at ensuring that each individual has an equal opportunity to succeed regardless of their background and identity.

This listing is sourced directly from Network Right's careers page and normalized into a canonical job model.