UKG

UKG

Sr Customer Success Manager - Bilingual (French/English) / Gestionnaire principal de la réussite client - Bilingue

Canada · Principal

Sponsorship not specifiedDetected 19 days ago
TypeScriptProject ManagementSalesforceAccount ManagementForecastingCustomer SuccessLeadershipCommunicationCollaborationOrganizational Skills

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odds of building a lasting career here

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Cap-exempt (no lottery)0
Sponsors this role72
Entry-level history0
PERM / green-card track0
Lottery odds40
Fits your clock70

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About the role

  • The Senior Customer Success Manager (CSM) is a strategic, customer-facing role responsible for driving value realization, adoption, retention, and growth across a portfolio of UKG customers.
  • UKG is the Workforce Operating Platform that puts workforce understanding to work.
  • It's this expertise that equips our customers with the intelligence to solve any challenge in any industry - because great organizations know their workforce is their competitive edge.

Responsibilities

  • Lead customer business reviews and strategic conversations that articulate progress, insights, value, and recommendations for continued success.
  • Provide guidance on best practices, workflow optimization, enablement, and UKG capabilities that support customer objectives.
  • Risk Management and Renewal Forecasting Proactively identify, assess, and document customer risks, including risks related to adoption, value realization, customer sentiment, and renewal readiness.
  • Partner with cross-functional teams and partners to build mitigation plans, ensuring the right resources are brought in at the right time.
  • Maintain accurate renewal forecasting, providing regular updates and clear rationale for risk status and probability.
  • Escalate risks early and drive the internal action plan and approach to resolution, coordinating Sales, Services, Support, Product, and leadership involvement as needed.
  • Opportunity Identification and Expansion Support Identify and surface customer needs, value gaps, and growth opportunities that align with UKG's product portfolio and the customer's business objectives.
  • Partner with Sales to develop expansion strategies and ensure a seamless experience between Customer Success and Sales motions.
  • Support customer readiness for additional products, services, or capabilities through adoption, enablement, and articulation of business value.
  • Collaborate with Sales, Services, Support, Product Management, and other internal teams to drive meaningful customer outcomes.

Requirements

  • Customer Value, Adoption, and Strategic Partnership Serve as a trusted advisor to customer stakeholders, developing a strong understanding of their goals, challenges, priorities, and desired business outcomes.
  • track progress and proactively identify gaps or required course corrections.

Nice to have

  • Proven success driving customer adoption, value realization, renewal readiness, and business outcomes.
  • Experience coordinating cross-functional teams and leading customer escalations or complex problem resolution.
  • Strong analytical skills with the ability to interpret data, identify trends, and translate insights into action.
  • Excellent communication, presentation, and storytelling skills.
  • Company Overview: UKG is the Workforce Operating Platform that puts workforce understanding to work.
  • Learn more at ukg.com.
  • UKG is proud to be an equal opportunity employer and is committed to maintaining a diverse and inclusive work environment.
  • Required Skills and Experience: 5+ years of experience in Customer Success, Consulting, Implementation, Account Management, or related customer-facing roles

Skills

  • The actual base pay offered may vary depending on skills, experience, job-related knowledge and work location.

Compensation

  • The pay range for this position is $79,300 CAD to $107,050 CAD.
  • In addition to base pay, employees may be eligible to participate in a performance-based bonus plan and to receive restricted stock unit awards as part of total compensation.

Benefits

  • We never stop learning.
  • Here, you'll get flexibility that's real, benefits you can count on, and a team that succeeds together.
  • Disability Accommodation in the Application and Interview Process:

Company info

  • About the Role: The Senior Customer Success Manager (CSM) is a strategic, customer-facing role responsible for driving value realization, adoption, retention, and growth across a portfolio of UKG customers.
  • Drive adoption and utilization of UKG products to help customers maximize the value of their investment.

Visa & Work Authorization

  • tus, sexual orientation, pregnancy, genetic information, gender identity, gender expression, national origin, ancestry, citizenship status, veteran status, and any other legally protected status under federal, state, or
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This listing is sourced directly from UKG's careers page and normalized into a canonical job model.