Buzzclanllc

Data Ops Manager

Dallas, TX, United States · Staff+

Sponsorship not specified$10k-$25kDetected 936 days ago

AzureCloud PlatformsLinuxJiraCustomer SupportDNSFirewallLeadershipCommunicationProblem SolvingTime ManagementPublic SpeakingAdaptability

About the role

This individual will prioritize customer satisfaction and exhibit politeness, approachability, and the ability to remain composed under pressure.
It is imperative that the person excels in collaborating within a team that is geographically dispersed.
Monitor server performance and ensure proper functioning of critical services. - Administer and troubleshoot network devices, including routers, switches, firewalls, and access points.

Lead and mentor a diverse team of IT Support Specialists.
Develop and implement training programs to enhance technical and customer service skills.
Monitor support metrics (e.g., response time, resolution time, customer satisfaction scores) and implement improvements as needed.
Analyze support trends and customer feedback to identify areas for process improvement.
Develop and implement strategies to enhance the overall customer support experience.
Collaborate with cross-functional teams to integrate customer feedback into product development and improvement efforts.
Evaluate and manage relationships with third-party vendors and service providers.
Implement and enforce security measures to safeguard customer information and company assets.
Technical Support
Provide expert-level support and guidance to lower-level technicians and act as a resource for technical questions and challenges.

Proficiency in troubleshooting and resolving hardware and software issues.
Knowledge of operating systems (Windows, MacOS, Linux).
Experience with managing server environments (Windows Server, Linux, etc.).
Knowledge of cloud platforms and services (Azure).
Experience with Active Directory, Group Policy, DNS, DHCP, etc.
Must have experience with ticketing systems (ServiceNow, Jira, etc.).
Must have experience with building and executing KPI's for team and Help Desk function.
Must have experience with ticketing workflows, tags, triggers, maintenance, and admin functions.
Must have experience in creating reports and presentations for the areas you oversee.

Foster a culture of continuous learning, growth, and accountability within the team.

This listing is sourced directly from Buzzclanllc's careers page and normalized into a canonical job model.