Zocdoc
Staff Software Engineer, Search
New York, NY; USA Remote · Staff+
Sponsorship not specified$211k-$285kDetected 64 days ago
C#.NETDistributed SystemsBackend DevelopmentElasticsearchDynamoDBVector DatabasesAWSMachine LearningData EngineeringData ScienceLLMsCommunicationMentoring
About the role
- In their time of need, they call down outdated insurance directories.
- Then wait weeks for the privilege of a visit.
- But in healthcare, patients lack market power.
Responsibilities
- Passionate about building sophisticated backend systems - distributed services, data pipelines, and APIs that need to operate at scale with low latency and high reliability.
- An excellent communicator who collaborates effectively with product, data science, and infrastructure partners.
- Energized by solving ambiguous infrastructure and architectural challenges to deliver elegant, robust solutions.
- Architecting and building core backend services, APIs, and data infrastructure that power Zocdoc's next-generation search platform.
- Driving architectural direction and setting engineering standards across the Search Services organization through design docs, technical deep dives, and high-signal code reviews.
- Mentoring engineers on backend best practices, distributed systems design, API architecture, and technical decision-making.
- Building robust observability into backend services-measuring, debugging, and improving performance, reliability, and data freshness across the entire search stack.
- A proven track record of owning and scaling complex, high-traffic backend platforms, with deep expertise in distributed systems design and long-term architectural thinking.
Requirements
- Strong experience with AWS services and cloud-native infrastructure patterns - ECS, Lambda, DynamoDB, SQS/SNS, Kinesis, OpenSearch, S3, and similar.
- Familiarity with search technologies, vector databases, embedding models, and ML model serving, with a strong understanding of how to operate these at production scale.
Compensation
- Zocdoc is committed to fair and equitable compensation practices.
Benefits
- Unlimited Vacation
- 100% paid employee health benefit options (including medical, dental, and vision)
- Commuter Benefits
- Corporate wellness programs with Headspace and Peloton
- Sabbatical leave (for employees with 5+ years of service)
- Competitive paid parental leave and fertility/family planning reimbursement
- Cell phone reimbursement
- Flexible, hybrid work environment at our convenient Soho location
Company info
- Zocdoc is the country's leading digital health marketplace that helps patients easily find and book the care they need.
- Each month, millions of patients use our free service to find nearby, in-network providers, compare choices based on verified patient reviews, and instantly book in-person or video visits online.
- Providers participate in Zocdoc's Marketplace to reach new patients to grow their practice, fill their last-minute openings, and deliver a better healthcare experience.
- Founded in 2007 with a mission to give power to the patient, our work each day in pursuit of that mission is guided by our six core values.
- Zocdoc is a private company backed by some of the world's leading investors, and we believe we're still only scratching the surface of what we plan to accomplish.
- Zocdoc is a mission-driven organization dedicated to building teams as diverse as the patients and providers we aim to serve.
- In the spirit of one of our core values - Together, Not Alone, we are a company that prides itself on being highly collaborative, and we believe that diverse perspectives, experiences and contributors make our community and our platform better.
- We're an equal opportunity employer committed to providing employees with a work environment free of discrimination and harassment.
- Healthcare should work for patients, but it doesn't.
- Then wait on hold.
- Then wait in a room solely designed for waiting.
- Then wait for a surprise bill.
- In any other consumer industry, the companies delivering such a poor customer experience would not survive.
- Which means they are expected to accept the unacceptable.
- Zocdoc's mission is to give power to the patient.
- To do that, we've built the leading healthcare marketplace that makes it easy to find and book in-person or virtual care in all 50 states, across +200 specialties and +12k insurance plans.
- By giving patients the ability to see and choose, we give them power.
- In doing so, we can make healthcare work like every other consumer sector, where businesses compete for customers, not the other way around.
- In time, this will drive quality up and prices down.
- We're 18 years old and the leader in our space, but we are still just getting started.
- If you like solving important, complex problems alongside deeply thoughtful, driven, and collaborative teammates, read on.
- Please note, we are open to remote candidates for this role.
- Your Impact on our Mission
- As a Staff Software Engineer on Zocdoc's Search Services team, you will play a critical role in evolving one of the most important experiences we deliver to patients: helping them intuitively find and access the care that's right for them.
- Our mission for 2026 and beyond is ambitious-we are transforming Zocdoc's search function to an intelligent, intent-driven experience using embeddings, LLMs, and modern ranking models.
- This evolution requires rethinking our search architecture from the ground up, and delivering personalized, agentic flows that guide patients to care with unprecedented clarity and ease.
- You will lead the design and development of the high-performance backend services, APIs, and data infrastructure that make this vision possible.
Visa & Work Authorization
- hnicity, ancestry, religion, national origin, gender, sex, gender identity, gender expression, sexual orientation, age, citizenship, marital or parental status, disability, veteran status, or any other class protected by
This listing is sourced directly from Zocdoc's careers page and normalized into a canonical job model.