Dbeaver

Dbeaver

Customer Success Manager

United States - Remote

Sponsorship not specifiedDetected 11 days ago
HubSpotCRMAccount ManagementOnboardingCustomer SuccessCustomer SupportCommunication

About the role

  • At DBeaver, our team has a shared vision to integrate data into the routines and decision-making process of every individual.
  • This role is a unique blend of traditional customer success and account management, requiring a proactive and results-oriented approach.

Responsibilities

  • Develop strong relationships with key decision-makers and become a business partner within customer organizations to understand their evolving needs and align our solutions to meet their goals.
  • Drive key Customer Success metrics, including renewal retention rate, expansion dollars, and reducing churn, through effective relationship management and deal processing.
  • Provide ongoing support by working closely with the technical support team to address customer inquiries and resolve issues.

Requirements

  • 2+ years of experience in a Customer Success or Account Management role with exposure to renewals or upselling, QBRs, and customer feedback.
  • Familiarity with sales processes, including negotiating, closing, and managing deals.
  • Experience with CRM systems
  • In this role, we value experience with building positive customer experiences, and with closing, upselling or expanding customer accounts.
  • If you are looking for an opportunity to join a collaborative and supportive team, we invite you to apply today.
  • Strong background in building and nurturing customer relationships.
  • A proactive approach to identifying customer needs and providing tailored solutions.
  • Excellent communication, interpersonal, and presentation skills.
  • Bonus Skills:
  • Skills Can Be Learned, But Passion Can't: Don't worry if your resume doesn't tick every box. In this role, we value experience with building positive customer experiences, and with closing, upselling or expanding customer accounts. If you're a quick learner with the drive to succeed, we encourage you to apply.
  • DBeaver Corporation provides a full-featured data solution that easily adapts to users' needs, from open-source tools, to all-in-one enterprise software. Our mission is to make it possible for all kinds of people and organizations to leverage all kinds of data.
  • We are committed to creating a diverse and inclusive workplace where everyone feels welcomed and valued. If you are looking for an opportunity to join a collaborative and supportive team, we invite you to apply today.

Nice to have

  • This role will be based remotely in the United States, ideally based in Eastern or Central time zones to align with our global CSM team (or open to early morning hours).

Skills

  • Experience working with database management systems (DBMS), database-related products, or developer-focused products
  • Background in open-source technology sales or engagement.
  • Experience with Hubspot is a plus
  • Skills Can Be Learned, But Passion Can't: Don't worry if your resume doesn't tick every box.
  • About DBeaver:

Company info

  • Proactively engage customers to ensure timely renewals and identify opportunities for expansion.
  • Facilitate customer onboarding and engage customers post-onboarding through regular check-ins, Quarterly Business Reviews (QBRs), etc.
  • As a Customer Success Manager at DBeaver, you will play a critical role in ensuring our customers' success and driving long-term growth through renewals and expansions.
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This listing is sourced directly from Dbeaver's careers page and normalized into a canonical job model.