CCM
Mortgage Sales Associate
Remote USA
Sponsorship not specifiedDetected 11 days ago
CRMFinancial AnalysisValuationCustomer SupportCommunicationTime ManagementMicrosoft OfficeUnderwriting
About the role
- The Mortgage Sales Associate is responsible for delivering an exceptional borrower experience by supporting the mortgage loan process from initial prequalification through closing.
Responsibilities
- Schedule and coordinate communications with borrowers, real estate agents, referral partners, and other stakeholders on behalf of the Branch Manager.
- Support the loan process from contract through closing, ensuring established milestones are met.
- Monitor and manage the loan pipeline by tracking outstanding conditions, documentation, and loan milestones to support timely processing and closing.
- Provide administrative, operational, clerical, and customer service support to Branch Managers and lending staff as needed.
- Collaborate with management and team members to support various stages of the mortgage origination and processing workflow.
- Maintain accurate loan records and ensure compliance with CCM policies and applicable regulatory requirements.
- Manage multiple loan files and competing priorities while meeting established deadlines.
- Pre-underwrite items to help support loan approval (paystubs, credit reports, W2's, bank statements, court orders, etc.).
- You'll get unwavering support from all departments and total transparency from the top down.
Requirements
- This role performs income and financial analysis, prepares and issues required loan disclosures, reviews documentation for completeness and accuracy, and coordinates the timely submission of loan files to processing.
- Create and distribute disclosure, re-disclosure, appraisal, and property valuation packages, obtaining required borrower acknowledgments.
- Communicate with borrowers and other parties to obtain, clarify, and follow up on required information and documentation.
- Track required documentation and loan milestones within Encompass or other loan origination systems.
- Fluency in the languages of Spanish and English in order to support our diverse customer base, a plus.
Skills
- High School Diploma, General Equivalency Diploma (GED), or equivalent.
- 3+ years of residential mortgage processing experience.
- Underwriting experience, preferred.
- Experience using CRM and marketing automation tools, preferred.
- Willingness to pursue mortgage industry licensing as career responsibilities evolve.
- Knowledge of mortgage industry systems and software, including Desktop Underwriter (DU) and Loan Product Advisor (LPA).
- Excellent communication and customer service skills.
- Excellent prioritization and time management skills.
- Proficiency in Microsoft Office Suite.
- Apply now to begin your path to success! careersatccm.com
- CrossCountry Mortgage, LLC strives to provide employees with a robust
Compensation
- CCM offers eligible employees a competitive compensation plan and a robust benefits package, including medical, dental, vision, as well as a 401K.
Benefits
- At our core, our entrepreneurial spirit empowers every employee to be who they are to help us move forward together.
- CCM offers eligible employees a competitive compensation plan and a robust benefits package, including medical, dental, vision, as well as a 401K.
- We also offer company-provided short-term disability, an employee assistance program, and a wellness program.
Company info
- Please see CrossCountry's privacy statement for information about how CrossCountry collects and uses personal information about California applicants.
- CrossCountry Mortgage supports equal employment opportunity in hiring, development and advancement for all qualified persons without regard to race, color, religion, religious creed, national origin, age, physical or mental disability, ancestry, marital status, uniformed service, covered veteran status, citizenship status, sex (including pregnancy, childbirth, and related medical conditions, and lactation), sexual orientation, gender identity, gender expression, transgender status, domestic violence victim status (where applicable), protected hair style or texture, genetic information (testing or characteristics), or any other protected status of an individual or because of the individual's association with a member of a protected group or any other characteristic protected by federal, state, or local law ("Protected Characteristics").
- The collective sum of the individual differences, life experiences, knowledge, inventiveness, innovation, self-expression, unique capabilities and talent that our employees invest in their work represents a significant part of not only our culture, but our reputation.
- The Company is committed to fostering, cultivating and preserving a culture that welcomes diversity and inclusion.
- CrossCountry Mortgage, LLC (NMLS3029) is an FHA Approved Lending Institution and is not acting on behalf of or at the direction of HUD/FHA or the Federal government.
- To verify licensing, please visit www.NMLSConsumerAccess.org.
Visa & Work Authorization
- tional origin, age, physical or mental disability, ancestry, marital status, uniformed service, covered veteran status, citizenship status, sex (including pregnancy, childbirth, and related medical conditions, and lactat
This listing is sourced directly from CCM's careers page and normalized into a canonical job model.