SquareTrade1
Insights Analyst, Business Operations
San Francisco, CA, United States
No sponsorship$80k-$110kDetected 14 days ago
SQLData VisualizationSalesforceExcelSupply ChainCommunicationProblem SolvingCritical ThinkingMentoring
About the role
- We're transforming a $30B market through service innovation and an unwavering focus on customer satisfaction.
- For jobs in San Francisco, please click " here " for information regarding the San Francisco Fair Chance Ordinance.
- For jobs in Los Angeles, please click " here " for information regarding the Los Angeles Fair Chance Initiative for Hiring Ordinance.
Responsibilities
- Build scalable processes and "early-warning" mechanisms that help identify service defects, operational issues, and customer experience risks before they become larger business problems.
- Develop and maintain power BI dashboards, scorecards, and visualizations that support operational decision-making and performance management.
- Partner cross-functionally with Product, Operations, Supply Chain, and other business units to define measurement approaches and monitor the impact of operational changes.
- Build reporting solutions that consolidate data across systems and improve stakeholder access to meaningful insights.
- Support investigation of operational, customer and system-related issues by levering automated reporting, dashboards, and monitoring tools.
- Contribute to large-scale projects and continuous improvement initiatives by providing analytical support, technical expertise, and measurement frameworks.
- Support development of analytical best practices and may provide informal guidance or mentorship to junior analysts
- Experience developing dashboards, reporting solutions, and performance monitoring tools.
Requirements
- Strong experience with Power BI, including dashboard creation, data modeling, and visualization best practices.
- Strong understanding of customer journey analytics (e.g., claims, service operations) and ability to independently investigate complex customer issues.
- Advanced proficiency in SQL, Tableau, and Excel (or similar analytical and visualization tools).
- You're Our Ideal Candidate If You Are:
- Analytically minded: you can not only come up with an idea (the "what's"), but the "why's", "how's", and "when's", too...along with the data to back it up!
Nice to have
- Focused on solving recurring business problems through automation.
- Passionate about improving operational processes through technology and data.
Skills
- SquareTrade, Inc. d/b/a Allstate Protection Plans ("SquareTrade") is one of the fastest-growing companies in its industry.
Compensation
- $80k-$110k
Benefits
- Medical, dental and vision coverage with network optionality and the ability to contribute to a savings account (HSA or FSA)
- Up to 4% company match into 401(k) and contributions into your company-sponsored pension
- $80/month stipend to subsidize connectivity costs
- Mental health resources including free 1:1 therapy, coaching sessions and digital resources
- Supportive leave policies
- Flexible Time Off Policy in addition to 9 Company Holidays
- Tuition reimbursement up to $5,250 per year to further your personal educational advancement desires
- Various corporate perks and discounts
- Design and maintain automated reporting, monitoring, and alerting solutions that improve visibility into operational performance, customer experience trends, and system health.
- 3+ years of relevant work experience in analytics, operations, consulting, systems analysis or a related field; or equivalent combination of education and experience.
Visa & Work Authorization
- SquareTrade/Allstate Protection Plans generally does not sponsor individuals for employment-based visas for this position
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This listing is sourced directly from SquareTrade1's careers page and normalized into a canonical job model.