Connecteam

Director of Success

North Carolina, United States · Director

Sponsorship not specified$170k-$200kDetected 55 days ago

Computer VisionProcess ImprovementCustomer SuccessLeadershipCommunicationCollaborationMentoring

About the role

The Director will play a critical role in managing customer relationships, optimizing success outcomes, and improving overall customer experience.

Team Leadership: Manage and mentor three teams focused on ensuring smooth product implementation and customer success across key accounts. Foster a high-performing team environment through clear communication, empowerment, and development.
Cross-Functional Collaboration: Collaborate with Sales, Marketing, and Product teams to ensure customer feedback and insights are integrated into future product improvements and customer strategies.
Process Optimization: Drive continuous improvement in customer success processes, ensuring efficiency, scalability, and alignment with broader company goals.
Customer Advocacy: Build strong relationships with key customer stakeholders, becoming a trusted advisor who can effectively advocate for customer needs within Connecteam.
Retention Rates: Maintain a high level of customer retention by proactively addressing challenges and optimizing customer experiences.
Adoption Rates: Drive successful product adoption across various levels within large organizations, ensuring high usage and satisfaction from C-suite to frontline employees.
We build our people up.
Connecteam employees are passionate in executing their job duties so they can drive the company forward and provide real value to our customers.
Connecteam is committed to building an encouraging, caring, and supportive environment.
We share a responsibility to support our team and enrich their lives.

5 years in managing Customer Success teams, preferably in a SaaS environment with strong experience in enterprise customer success roles.
Proven success in managing large, complex customer relationships and improving customer retention and product adoption.
A strategic mindset with the ability to solve problems at scale, while focusing on customer outcomes.
Proven experience in managing managers and leading through leadership layers is required.
Strong communication skills with the ability to engage with stakeholders at all levels, from the C-suite to end-users.
Data-driven approach to tracking success metrics and improving processes.
Expertise in scaling customer success operations and managing cross-functional initiatives.
Ability to think strategically while managing the day-to-day operational needs of customer success teams.
Skills & Competencies:
Hiring process with us:
Connecteam is the leading platform for managing deskless teams, trusted by over 80,000 businesses worldwide.
It gives teams the clarity and control to run the day, shift after shift, job after job.

We are accepting applications from employees working in the following states: Texas, New York, South Carolina, North Carolina, Colorado, Florida, Utah, and Georgia.
Joining Connecteam Is The Smart Move:
We build our people up. Every team member is treated as a long-term investment and we recognize the value in always nurturing and training them so they can go above and beyond in their skills and job duties.
We make an impact on our customer's business.
We are on a mission to provide managers of all business types and sizes with the tools they need to communicate, operate, engage, and run their deskless workforce.
Our product offers them an effective and affordable solution to run their business.
Salary range: 170-200K

Medical coverage.
Paid time off for vacation, sick days.
From weekly happy hours to holiday parties, we always enjoy each other's company (and good food, of course).

Stay deeply knowledgeable about the market by visiting customers, attending industry events, and maintaining regular engagement with key customer stakeholders to understand their needs and provide insights that influence product and service offerings.
Texas, New York, South Carolina, North Carolina, Colorado, Florida, Utah, and Georgia.
Customer Journey Management: Own the customer journey post-onboarding to ensure a smooth transition into long-term success, making sure customers are continuously seeing value from Connecteam.
Market Knowledge: Stay deeply knowledgeable about the market by visiting customers, attending industry events, and maintaining regular engagement with key customer stakeholders to understand their needs and provide insights that influence product and service offerings.
We are accepting applications from employees working in the following states: Texas, New York, South Carolina, North Carolina, Colorado, Florida, Utah, and Georgia.
We are on a mission to provide managers of all business types and sizes with the tools they need to communicate, operate, engage, and run their deskless workforce.
At Connecteam, we aim to complete our hiring processes at lightning speed, keeping the time between when we receive your CV until you (hopefully) sign with us super short, communicative and transparent.

This listing is sourced directly from Connecteam's careers page and normalized into a canonical job model.