Recorded Future

Recorded Future

Customer Success Email Campaign Manager

Boston, MA · Full-time

Sponsorship not specified$110k-$164kDetected 7 days ago
HTMLCSSCybersecurityEmail MarketingHubSpotMarketoCustomer SuccessLeadershipCommunication

About the role

  • With 1,000+ intelligence professionals serving over 1,900 clients worldwide, Recorded Future is the world's most advanced, and largest, intelligence company!
  • Our salary ranges are determined by role, level, and location.
  • The salary displayed reflects the range for new hire salaries for the position across all US locations.

Responsibilities

  • Lifecycle journey execution: Design, build, and automate customer journeys within our customer success software (Gainsight) to systematically move users through the customer lifecycle.
  • Data and segment definitions: Own audience segmentation and data source ingestion, ensuring precise targeting based on real-time user behavior, product entitlement, and lifecycle stages to deliver the right enablement material at the right time.
  • Cross-team alignment: Coordinate closely with Product, Customer Success leadership, Marketing, Training, and relevant system owners to ensure campaign goal alignment, brand consistency, messaging, and deconflict schedules to deliver the best possible customer experience while advancing business goals.

Requirements

  • Agencies must have a valid written agreement in place with Recorded Future's recruitment team and must receive written authorization before submitting resumes.

Nice to have

  • Experience with Gainsight Journey Orchestrator is a plus

Compensation

  • The base salary range for this full-time position is $109,500-$164,000.
  • Our salary ranges are determined by role, level, and location.
  • The salary displayed reflects the range for new hire salaries for the position across all US locations.

Benefits

  • Success in this role is measured in accordance with department-level objectives, including customer health scores, feature adoption rates, milestone completion, and retention.
  • This position may be eligible for incentive compensation, equity, and medical, dental, vision, life insurance and 401K.
  • Your recruiter can share more about the specific details of the compensation and benefit package during the hiring process.
  • Within the range, individual pay is determined by state, work location and additional factors, including job-related skills, experience, and relevant education or training.

Company info

  • Check out our awards and announcements
  • We are committed to maintaining an environment that attracts and retains talent from a diverse range of experiences, backgrounds and lifestyles.
  • By ensuring all feel included and respected for being unique and bringing their whole selves to work, Recorded Future is made a better place every day.
  • If you need any accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to our recruiting team at careers@recordedfuture.com
  • Recorded Future is an equal opportunity and affirmative action employer and we encourage candidates from all backgrounds to apply.
  • Recorded Future does not discriminate based on race, religion, color, national origin, gender including pregnancy, sexual orientation, gender identity, age, marital status, veteran status, disability or any other characteristic protected by law.
  • Recorded Future will not discharge, discipline or in any other manner discriminate against any employee or applicant for employment because such employee or applicant has inquired about, discussed, or disclosed the compensation of the employee or applicant or another employee or applicant.
  • Recorded Future does not administer a lie detector test as a condition of employment or continued employment.
  • This is in compliance with the law of the Commonwealth of Massachusetts, and in alignment with our hiring practices across all jurisdictions.
  • Recorded Future maintains a drug-free workplace.
  • Adoption and ROI campaign management: Write compelling copy and design clean templates that guide customers to hit critical milestones, such as onboarding completion, product training, earning certifications, and business reviews.
  • Continuous optimization: Run robust, ongoing multivariate and A/B tests on subject lines, copy, layouts, and behavioral triggers to ensure we are delivering the optimal messaging to drive user action.
  • Our dedication to empowering clients with intelligence to disrupt adversaries has earned us a 4.6-star user rating on G2 and more than 50% of Fortune 100 companies as customers.
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This listing is sourced directly from Recorded Future's careers page and normalized into a canonical job model.