SpotOn
Associate Manager, Installation & Go Live
Chicago, IL · Senior
No sponsorship$10k-$155kDetected 35 days ago
Project ManagementProcess ImprovementCustomer SuccessLeadershipCommunicationCollaborationProblem SolvingTime ManagementMentoringCompTIA
About the role
- From our award-winning point-of-sale to AI-powered profit tools, everything we do helps operators boost profit, work smarter, and keep their best people.
- If you're looking to make an impact with heart and hustle, SpotOn is the place for you.
- The Associate Manager, Installation & Go Live is responsible for supporting team operations and overseeing day-to-day activities within their functional area.
Responsibilities
- Lead and coach a small team of specialists, providing guidance, feedback, and professional development.
- Collaborate with cross-functional teams and clients to ensure clear understanding of requirements and project status.
- Maintain professional, solution-oriented communication to foster positive client relationships.
- Collaborate with cross-functional teams to resolve issues and drive project completion.
- Conduct quality checks to maintain consistency and adherence to standards.
- Support onboarding and training of new team members, sharing best practices.
- Manage day-to-day activities of a small team (8-155-10) of installation specialists.
- Support hardware, network, and software configurations, ensuring alignment with client needs.
- Ability to adapt to changing priorities and manage multiple projects concurrently.
- Employee Resource Groups to build community and inclusion at work
Requirements
- Work authorization in the U.S. is required.
Nice to have
- 5 years of professional experience in customer success or related roles.
- Experience in fintech or SaaS environments preferred.
- Bachelor's degree in Information Technology, Computer Networking or Systems Administration, Engineering Technology, Business Administration, Hospitality Management (with strong technical acumen) or a related required.
- Relevant technical certifications (e.g., CompTIA A+, Network+, or vendor-specific POS certifications) may substitute for a formal degree.
- Fluent in English (written and verbal).
- Additional languages are preferred but not required.
Skills
- Solid organizational and time management skills, with attention to detail.
- Analytical and problem-solving skills to identify issues and recommend solutions.
- Knowledge of relevant tools, systems, and industry practices.
- Experience leading or mentoring small teams in POS implementations.
- Hands-on expertise in hardware setup, software configuration, and site surveys.
- Strong organizational, analytical, and problem-solving abilities.
- Excellent communication and interpersonal skills for client and internal interactions.
- Familiarity with project management, ticketing, and collaboration tools.
- Named the #1 Restaurant POS by G2 (Summer 2026), based on ratings from real users
- Rated the top-rated point-of-sale (POS) for restaurants, bars, retail, and small businesses by Capterra users
- Awarded Great Places to Work and Built In's Best Workplaces for multiple years running
Compensation
- Our base pay range for this role is:
Benefits
- We can't take care of our clients without taking care of our employees first, and that's why we invest in your wellbeing with a competitive benefits package designed to support your health, family, and future:
- Medical, Dental, and Vision Options: Nationwide plans to fit your personal healthcare needs.
- HSA with Employer Match: High-deductible health plan enrollees receive an annual company contribution to their Health Savings Account
- Company-Paid Life Insurance & Disability
- 401(k) Retirement Savings & Annual Employer Match
- Restricted Stock Units (RSUs)
- Pre-Tax Commuter Benefits
- Paid Parental Leave
- Paid vacation, 10 company holidays (including 1 floating holiday), sick time, and volunteer time off
- Monthly cell phone and internet stipend
- Education reimbursement up to $2,000 per calendar year to assist with your professional development
Company info
- Coordinate installations, site surveys, and training sessions across multiple client locations.
- Monitor performance metrics, escalate issues, and ensure client satisfaction.
- Contribute to process improvements, playbooks, and training materials.
- Assist in resource allocation, scheduling, and coordination with cross-functional teams.
- At SpotOn, we put people above everything else.
- We're known for our innovative software and technology solutions, but we stand out because of the hardworking humans behind the tech.
Visa & Work Authorization
- Work authorization in the U.S. is required.
This listing is sourced directly from SpotOn's careers page and normalized into a canonical job model.