Stable Kernel

Senior Client Experience Strategist

Atlanta, GA · Senior · Full-time

Sponsorship not specifiedDetected 78 days ago

Project ManagementAgileSalesLeadershipCollaborationProblem SolvingMentoringPublic SpeakingMicrosoft Office

About the role

You will be on the front line with our clients, anticipating and staying one step ahead of their needs.
Using your active listening and observational skills and having empathy for the client, you will function as a voice of the client, helping them understand and communicate the "what" and "why" of their technology needs to SK team members and leaders.
Designing and implementing holistic and strategic solutions with an eye for growth and minimizing unnecessary complexity.

As a Stable Kernel Client Experience Strategist, your primary goals are to build loyalty with our clients and identify potential growth opportunities by operating as a strategic advisor to our clients.
You will leverage your relationship management and detail-oriented strengths to actively manage healthy client accounts, be a champion for positive change, and handle client escalations, if they arise.
Understanding cross-department practices and terminology, including design, engineering, and agile project management, to communicate with team members and clients.
Translating high-level and rough client requirements into clear requirements for various SK teams (BA, Engineering, Design, and Project Management) to craft project plans, product roadmaps, and estimates.
Travel may be associated with this role as it requires you to maintain an in-office presence in a hybrid capacity for regular in-person engagements for both clients and internal teams.
Utilizes advanced-level capabilities and supports team members by crafting reusable solutions within existing toolsets.
Engaging heavily with clients with frequent engagement and collaboration with team leads.

At least 5 years of experience in a client service role.
At least 3 years of experience working with software development teams or experience in an IT industry.

Advocating for best practices by researching and proposing potential alternatives when needed.
Mentoring junior and intermediate colleagues by helping them grow professionally.
Setting a positive example by using our company values and imperatives as a north star.
Providing regular constructive feedback.
Resolving conflicts.
Guiding less experienced colleagues through complex projects.
Leading a large-scale program or multiple projects
Demonstrating strong project management skills, including planning, delegating, and monitoring progress.
Making critical decisions and driving projects to successful completion.

Providing feedback and ideas that improve the overall health of the account.
Assessing and communicating the current status of client engagement and project health to clients.
Identifying trends for health issues or patterns of progress.

Stable Kernel is a technology services firm and custom software developer building scalable software solutions for cutting-edge, innovative enterprises to move their business forward.
We are headquartered in Atlanta, GA.
We're a privately held, Great Place to Work Certified Company™ with multi-awards for our amazing culture.
Plus we have an impressive 10+ year trajectory of sustainable growth.
At Stable Kernel, we support our colleagues in ways that help them do some of the best work of their lives.

If you are currently in possession of an employment visa, it will need to be effective for at least 3 years from the date of your application for your candidacy for employment to be considered.

This listing is sourced directly from Stable Kernel's careers page and normalized into a canonical job model.