POS360
Client Support Representative I
Westlake Village, California · Full-time
Sponsorship not specifiedDetected 32 days ago
ComplianceCustomer SupportCommunication
About the role
- This role is ideal for a tech-savvy, client-focused professional who thrives in a fast-paced environment and takes pride in delivering exceptional service.
- Serve as the primary point of contact for inbound client inquiries via telephone, email, and SMS.
- Conduct remote product training sessions with merchants using screen-share technology, ensuring clients are confident and capable users of their POS systems.
Responsibilities
- As a Client Support Representative, I (CSR1), you will be the first point of contact for our merchant clients, providing timely, knowledgeable assistance across phone, email, and SMS channels.
- Support the assembly, configuration, and deployment of terminals and processing equipment; assist with inventory management.
- Frontline Client Support
- Accurately triage and route calls and support requests to the appropriate team members or departments.
- Utilize Zoom Contact Center and its full suite of features to manage and document client interactions.
- Collaborate with internal departments, external agents, and vendors to ensure accurate account setup and appropriate pricing structures for each merchant.
Requirements
- Minimum 6 months of experience in a client-facing or customer service role
- Demonstrated ability to troubleshoot both hardware and software issues in a live production environment.
- Strong written and verbal communication skills, with the ability to translate technical concepts clearly and professionally for non-technical audiences.
- Associate's degree in Computer Science, Marketing, Communications, or related field.
- Prior experience supporting POS systems in retail, restaurant, or hospitality environments.
- POS Ecosystem Knowledge & Technical Proficiency
- Learn and apply a variety of internal software applications as required by the role.
- POS360, Inc, Is A Drug Free Workplace Please note that POS360 is a drug-free workplace and all candidates are required to undergo a pre-employment drug screening before being fully employed.
- Required
- Preferred
- Exposure with payment processing workflows or PCI-compliant environments.
Nice to have
- Bilingual proficiency in English/Spanish or English/Arabic is a significant plus.
Skills
- About POS360
Compensation
- POS360, Inc, Is A Drug Free Workplace Please note that POS360 is a drug-free workplace and all candidates are required to undergo a pre-employment drug screening before being fully employed.
Benefits
- Dental insurance
- Health insurance
- Vision insurance
- Flexible working hours
- This policy is in place to ensure the safety and health of all employees.
- Free on-site gym access
Equal opportunity
- Is An Equal Opportunity Employer Equal access to programs, services and employment is available to all persons.
- Those applicants requiring reasonable accommodation to the application and/or interview process should notify a representative of the Human Resources Department.
This listing is sourced directly from POS360's careers page and normalized into a canonical job model.