Clarasight

Clarasight

Customer Success Manager - US

New York City

Sponsorship not specifiedDetected 7 days ago
A/B TestingAccount ManagementProcurementCustomer Success

About the role

  • The Customer Success Manager is the general manager of their customer portfolio.
  • The CSM ensures customers adopt AI-enabled Clarasight workflows, realize measurable business value, and can clearly articulate value at the executive level.
  • This is a high-judgment role focused on enterprise customers with complex organizational structures and multiple stakeholder layers.

Responsibilities

  • Own ongoing customer success for a portfolio of enterprise accounts, from post-implementation through long-term value realization.
  • Drive sustained adoption and usage across complex, multi-stakeholder organizations.
  • Partner closely with Solution Architects, Forward-Deployed Engineers, Product, Data, and Sales to ensure continuity, alignment, and impact.
  • Build credibility from day-to-day operators through executive sponsors.
  • Drive alignment, momentum, and outcomes without formal authority.
  • Comfortable operating at executive level, with presence and judgment comparable to a strategy consulting engagement lead.

Company info

  • Join us in building the leading AI-Powered Mission Control for Corporate Travel. Some of the world's most recognizable companies, representing over $5T in market value, rely on Clarasight's software to reduce risks, save costs, protect revenues, and manage emissions aligned with business objectives and sustainability goals.
  • You are passionate about corporate travel, sustainability, and how modern software, especially AI-enabled systems, can drive real-world change.
  • You thrive in ambiguous, high-impact environments where customer problems are not fully defined,complex and speed matters. You are equally comfortable managing executive relationships, advising on strategy, and rolling up your sleeves to build, test, and refine AI-enabled workflows directly with customers.
  • Join us in building the leading AI-Powered Mission Control for Corporate Travel.
  • Some of the world's most recognizable companies, representing over $5T in market value, rely on Clarasight's software to reduce risks, save costs, protect revenues, and manage emissions aligned with business objectives and sustainability goals.
  • You thrive in ambiguous, high-impact environments where customer problems are not fully defined,complex and speed matters.
  • You are equally comfortable managing executive relationships, advising on strategy, and rolling up your sleeves to build, test, and refine AI-enabled workflows directly with customers.
  • The Customer Success Manager is the general manager of their customer portfolio. The CSM ensures customers adopt AI-enabled Clarasight workflows, realize measurable business value, and can clearly articulate value at the executive level.
  • Ensure customers achieve intended outcomes across cost management, emissions reduction, and operational efficiency.
  • Establish strong operating rhythms (e.g. planning cycles, executive updates) that position Clarasight as a strategic partner who our customers want to grow with.
Apply directly at Clarasight →Create a free account for alerts like thisView Clarasight immigration profile

This listing is sourced directly from Clarasight's careers page and normalized into a canonical job model.