Harvey
Technical Program Manager, Incident Response
New York
Sponsorship not specified$151k-$226kDetected 29 days ago
Distributed SystemsCloud PlatformsAgentic AIIncident ResponseCustomer SuccessLeadershipCommunicationOrganizational Skills
About the role
- You will join the Detection & Response function within Harvey's Information Security organization, whose mission is to detect, contain, and remediate threats to the platform that serves the world's leading law firms and enterprises.
Responsibilities
- Own end-to-end coordination of security and reliability incidents - from initial triage through resolution - ensuring clear roles, rapid decision-making, and structured communication across engineering, security, legal, and customer-facing teams.
- Design and implement incident management processes, runbooks, and escalation frameworks that scale with Harvey's growth and reflect the realities of operating AI-native SaaS infrastructure.
- Lead post-incident reviews and drive remediation programs to completion, tracking follow-up items across teams and holding stakeholders accountable to timelines.
- Build and maintain incident readiness - including tabletop exercises, on-call coordination improvements, and tooling for real-time situational awareness.
- Demonstrated ability to lead cross-functional teams through high-pressure situations with composure, clarity, and strong interpersonal judgment.
- Exceptional organizational skills - able to manage multiple concurrent workstreams, track dependencies, and drive accountability without direct authority.
- Experience building incident response or operational programs from scratch, including defining processes, documentation, and success metrics in ambiguous environments.
Requirements
- 5+ years of experience in incident management, technical program management, or a related coordination-heavy role within a software or security organization.
- YOU CAN FIND ALL OF OUR APPLICANT PRIVACY NOTICES [HERE https://www.notion.so/harveyai/Harvey-Candidate-Privacy-Policies-319ac3fcdd7a803bb807d5094f249922].
Compensation
- $150,900 - $226,300 USD
- We are committed to providing reasonable accommodations to applicants with disabilities, and requests can be made by emailing accommodations@harvey.ai
- YOU CAN FIND ALL OF OUR APPLICANT PRIVACY NOTICES [HERE https://www.notion.so/harveyai/Harvey-Candidate-Privacy-Policies-319ac3fcdd7a803bb807d5094f249922].
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