Chainguard

Chainguard

Senior Customer Success Manager - Federal

United States - Remote · Senior

Sponsorship not specifiedDetected 11 days ago
AWSGCPAzureLinuxSparkAgentic AICybersecurityComplianceCanvaAccount ManagementSupply ChainCustomer SuccessCustomer SupportLeadershipCollaboration

About the role

  • As a Customer Success Manager at Chainguard, you will be the post-sales primary point of contact for our Federal customers.

Responsibilities

  • Issue Management: Collaborate with Technical Support and Customer Engineering teams to ensure timely resolution to customer issues.
  • This is a strategic and proactive role, our expectation is that this person will take full ownership of their customer portfolio and act with a high level of autonomy. This includes making key decisions to drive effective customer outcomes
  • We are customer obsessed - We focus on delivering solutions to our customers that create value and make their lives better.
  • We're building the best team in technology and are focused on hiring "Chainguardians" with unique backgrounds, perspectives, and experiences.

Requirements

  • 5+ years experience in Public Sector facing roles collaborating with both technical and business teams
  • Relevant domain knowledge of one or more of the following
  • An entrepreneurial mindset - this is a new team at Chainguard where you will be required to both deviate from established procedure and often build entirely new process or practices to ensure we best serve customers.

Nice to have

  • Previous early-stage startup experience
  • Passion for technology & cybersecurity
  • Strongly Preferred:

Compensation

  • up to $160,000 base salary + bonus (depending on experience)
  • Flexible & Remote-First Culture: Work remotely with team meetup opportunities, bi-annual destination summits, and a monthly stipend for coworking spaces, phone and internet costs.

Benefits

  • Training & Education: Collaborate with customers and our Edu team to ensure customers are educated on product features, best practices, and security principles.

Company info

  • We have a bias for intentional action - We prioritize, plan, try things, and fail fast.
  • We don't take ourselves too seriously (but we do serious work) - We are solving an important problem which takes focus, but we also like to enjoy the journey.
  • We trust each other and assume good intentions - We're transparent with decisions to empower team members to make well informed decisions.
  • We live and breathe our company values:
  • A few of the benefits we offer:
  • Flexible & Remote-First Culture: Work remotely with team meetup opportunities, bi-annual destination summits, and a monthly stipend for coworking spaces, phone and internet costs.
  • Our Approach to Equity: Receive stock options upon hire and promotion. Plus, you can participate in secondary offerings and have 10 years to exercise your options (yes, you read that correctly: 10 years!).
  • 100% Covered Health Insurance: We cover 100% of your health, vision and dental insurance premiums for you and your dependents. Nothing comes out of your paycheck.
  • ∞ Flexible Time Off: Take the time you need - to do our best work, we need to recharge and reset.
  • 18 Weeks Paid Parental Leave:
  • Work remotely with team meetup opportunities, bi-annual destination summits, and a monthly stipend for coworking spaces, phone and internet costs.
  • You are their day-to-day contact, building relationships with customers and driving outcomes, adoption, and delivering time-to-value.

Equal opportunity

  • Chainguard is an equal opportunity employer.
  • equal opportunity employer.
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This listing is sourced directly from Chainguard's careers page and normalized into a canonical job model.