Bikky
Director of Customer Success
New York, USA · Director
Sponsorship not specifiedDetected 125 days ago
Account ManagementCustomer SuccessCommunication
About the role
- Customer Success is a core and strategic role at Bikky.
- We're bringing a novel, data driven perspective to the restaurant industry.
- To do so, we rely on our CSMs to deeply understand the brands they work with and influence their businesses.
Nice to have
- Why us At Bikky, you'll work on real problems for an industry that matters.
- This role offers the chance to take meaningful ownership of a critical function.
- Ability to participate in a 401k.
- For candidates in New York City, we have an office where the team works 3-4 days per week.
Benefits
- Perks and Benefits Generous equity compensation.
- Top tier (for stage) healthcare, including medical, vision, and dental with 100% employer coverage.
- You'll be inheriting a strong foundation with significant opportunity to level up the team and leave your personal mark on the organization.
Company info
- You'll be responsible for ensuring our customers realize deep value from Bikky, that our relationships are deep and durable, and that Customer Success operates with clarity, rigor, and strong judgement.
- The result has been an industry that's - on average - had their profit margins shrink by 5x over the past 20 years.
- Bikky was founded on the belief that restaurants deserve the same access to data as the largest, most sophisticated businesses in the world.
- We believe that data can fundamentally transform the economic model of the entire restaurant industry - producing better businesses, more jobs, and stronger communities.
- We're looking for a true executive partner to join us and take on full ownership of Customer Success.
This listing is sourced directly from Bikky's careers page and normalized into a canonical job model.