Liveops
Real Time Analyst
Remote (United States)
Sponsorship not specifiedDetected 13 days ago
Customer SupportCommunicationAdaptability
About the role
- As pioneers in the flexible workforce model, we bring global reach with unmatched adaptability-helping brands meet customer needs, anywhere, anytime.
Nice to have
- It's not outsourcing
- it's outsmarting.
- To learn more, visit www.liveops.com.
- The Real-Time Analyst (RTA) ensures optimal staffing and service level compliance across multiple queues by actively monitoring agent behavior in 30-minute intervals.
- This role requires dynamic queue management, proactive communication, and rapid response to client requests via Slack.
- Workers in this role will be employed by Rippling Philippines, Inc. as the Employer of Record and contracted to work with Liveops.
- Proficiency in Shiftboard, Slack, and WFM tools (e.g., Serenova, Amazon Connect) highly desired.
- Strong analytical and decision-making skills.
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This listing is sourced directly from Liveops's careers page and normalized into a canonical job model.