EliseAI
Product Solutions Analyst
Toronto
Sponsorship not specified$60k-$85kDetected 170 days ago
SQLDatadogRESTData VisualizationAgentic AIAccessibilityExcelCustomer SupportZendeskPostmanAPI TestingCommunication
About the role
- EliseAI's Product Solutions team are subject matter experts responsible for solving issues and providing beyond best in class service for our clients.
- Our Product Solutions Analysts possess in-depth system knowledge on our individual client configurations and systems and configuration data access.
- The Product Solutions team sits at the center of the business bridging the gap between client experience and Product and Engineering working to troubleshoot client issues and ensure the best possible client experience.
Responsibilities
- Deliver timely, professional, and empathetic solutions that make our clients feel heard and supported.
- Develop a strong foundational understanding of our product, clients, and how we work together.
- Build awareness of how client-reported issues affect their day-to-day business operations.
- Prioritize and manage your workload based on issue severity and customer impact.
Requirements
- Experience with support software and CRMs (e.g., Zendesk)
- Demonstrated technical proficiency
- Experience in a customer-facing role
- Advanced knowledge of Google Sheets or Excel
- Familiarity with DataDog or other similar event-logging software
- Familiarity with Postman or other API testing tools
- Familiarity with Reporting tools such as Tableau
- Take ownership over ticketing queue for the product you have ownership over and ensure backlog percentages meet our internal KPIs.
Nice to have
- Computer Science/Math/Engineering degree preferred
Skills
- Resolve common product questions and known issues using documentation, internal tools, and established workflows.
Compensation
- The salary range for this role is CAD $60,000 - $85,000.
- EliseAI offers a competitive total rewards package which includes base salary, equity, and a comprehensive benefits & perks package.
- Exact compensation is determined based on a number of factors, including experience, skill level, location, and qualifications which are assessed during the interview process.
- Additional details about total compensation and benefits will be provided by our Recruiting Team during the hiring process.
- Please note that employment with EliseAI is on an "at-will" basis, which means that either the employee or the company may terminate the employment relationship at any time, with or without cause or notice.
- Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
Benefits
- In addition to the growth and impact you'll have at EliseAI, we offer competitive salaries along with the following benefits:
- Equity in the company
- Medical, Dental and Vision premiums covered at 100%
- Fully paid parental leave
- Commuter benefits
- Fitness & home services stipend to cover part of your expenses so you can focus on what matters
- Unlimited vacation and paid holidays
- EliseAI offers a competitive total rewards package which includes base salary, equity, and a comprehensive benefits & perks package.
- Additional details about total compensation and benefits will be provided by our Recruiting Team during the hiring process.
Company info
- Clearly Communicate updates, resolutions, and next steps clearly to clients
- Confirm issues are resolved and ensure client satisfaction before closing tickets.
- Share learnings, patterns, and feedback with teammates to help improve processes, documentation, and product quality
- Maintain a 85%+ CSAT
- Advise customers on best practices for configuring and interacting with their AI Assistant.
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This listing is sourced directly from EliseAI's careers page and normalized into a canonical job model.