Freshworks
Senior Director, People Analytics and Workforce Planning
San Mateo, CA, United States · Director
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About the role
- Organizations everywhere struggle under the crushing costs and complexities of "solutions" that promise to simplify their lives.
- Software is a choice that can make or break a business.
- Business software has become a blocker instead of ways to get work done.
Responsibilities
- Lead the People Analytics function, establishing its strategy, operating model and roadmap.
- Develop enterprise workforce analytics, executive dashboards, AI-driven insights and strategic reporting to support business and talent decisions.
- Advance the function from operational reporting to predictive analytics, AI-enabled decision support and strategic workforce intelligence.
- Establish and lead Freshworks' enterprise workforce planning capability.
- Develop workforce planning methodologies, AI-assisted capacity models and scenario planning frameworks.
- Partner with Finance, Corporate Strategy and other stakeholders to align workforce plans with business priorities and long-term growth objectives.
- Deliver insights and recommendations on workforce composition, organizational design, productivity and future talent demand.
- Partner with HR leadership to operationalize and advance the HR AI roadmap in alignment with the company's enterprise AI strategy.
- Identify, prioritize and implement AI-enabled capabilities that improve HR productivity, decision-making and employee experience.
- Build, develop and lead a high-performing People Analytics & Workforce Planning team.
Requirements
- Bachelor's degree in Business, Human Resources, Analytics, Economics, Statistics or a related discipline.
- Demonstrated success building and scaling enterprise People Analytics and Workforce Planning capabilities, with a strong understanding of workforce analytics, organizational design and strategic workforce planning.
Nice to have
- Experience in a high-growth SaaS or technology company, with expertise in Workday and modern people analytics platforms (e.g., Visier, Tableau or Power BI)
- experience leading AI-enabled transformation initiatives within HR is preferred.
Compensation
- $251k-$310k
Company info
- At Freshworks, we have fostered an environment that enables everyone to find their true potential, purpose, and passion, welcoming colleagues of all backgrounds, genders, sexual orientations, religions, and ethnicities.
This listing is sourced directly from Freshworks's careers page and normalized into a canonical job model.