Gusto
Staff Software Engineer, Growth (Revenue Enablement)
San Francisco, CA · Staff+ · Full-time
Sponsorship not specified$163k-$204kDetected 8 days ago
RubyRailsBackend DevelopmentFull-Stack DevelopmentLLMsA/B TestingProduct ManagementCRMOutbound SalesRecruitingCommunicationMentoring
About the role
- Offer amounts are determined by role, level, and location.
- Learn more about our Total Rewards philosophy.
- We expect all team members to actively engage with AI tools relevant to their role and grow their fluency as the technology evolves.
Responsibilities
- Design, build, and operate AI-powered Growth experiences across onboarding and lifecycle engagement, with a focus on conversational and communication-driven product surfaces.
- Build and scale AI-driven email systems across the funnel using ACE, including generation workflows, orchestration, experimentation, quality controls, and iteration based on product feedback and business outcomes.
- Partner closely with Product, Data, Design, Marketing, and Platform teams to understand customer pain points, identify Growth opportunities, prototype quickly, and ship improvements that move acquisition, activation, and conversion metrics.
- Design reliable APIs, backend services, and frontend experiences that support personalized onboarding, communications, workflow automation, and other customer-facing Growth journeys.
- Establish strong engineering patterns for applied AI development, including prompt design, tool integration, evaluation-driven iteration, observability, and safe rollout practices.
- With teams in Denver, San Francisco, and New York, we support more than 500,000 small businesses nationwide and are building a workplace that reflects the people we serve.
- We're looking for a seasoned full-stack software engineer to join Gusto's Growth team and lead the next generation of AI-powered customer acquisition, onboarding, and lifecycle engagement experiences.
- On this team, you'll help define and build customer-facing AI systems that make Growth experiences more effective, more personalized, and easier to scale.
- Ability to build well-structured, maintainable, well-documented code
Requirements
- Experience in Growth-related product areas such as onboarding, communications, workflow automation, CRM, lifecycle marketing, or adjacent customer journey systems.
- Strong applied AI fluency, including experience with prompt design, tool integration, conversational experiences, content generation systems, or evaluation-driven iteration.
- Experience owning multi-quarter initiatives that solve ambiguous engineering problems and produce measurable business and customer impact.
- Strong product and engineering judgment, with the ability to balance experimentation speed with quality, reliability, and long-term maintainability.
- A track record of mentoring engineers and helping teams scale their impact.
Compensation
- All full-time employees receive competitive base pay, benefits, and equity (RSUs) — because everyone who helps build Gusto should share in its success.
Benefits
- We handle the hard stuff - payroll, health insurance, 401(k)s, and HR - so owners can focus on their craft and their customers.
- All full-time employees receive competitive base pay, benefits, and equity (RSUs) - because everyone who helps build Gusto should share in its success.
Company info
- building an AI Voice Agent that supports onboarding of new customers, and building and scaling AI-driven email experiences across the funnel powered by ACE, our LLM-powered content generation engine.
- The expectation is not just experimentation, but clear ownership of production workflows and measurable customer impact within Growth.
- If you're drawn to work that combines technical craft with real-world impact - helping power the livelihoods of millions using Gusto products - join us!
- Own the technical strategy and implementation for an AI Voice Agent that helps onboard customers, including the product workflows, backend integrations, safety controls, and evaluation loops needed to make the experience reliable in production.
- At Gusto, we're on a mission to grow the small business economy.
- AI is a fundamental part of how work gets done at Gusto.
This listing is sourced directly from Gusto's careers page and normalized into a canonical job model.