Neighborly
Customer Engagement Specialist
Remote - Texas US · Staff+ · Full-time
Sponsorship not specifiedDetected 30 days ago
Account ManagementExcelCustomer SupportCadenceCommunicationPublic SpeakingMicrosoft Office
About the role
- Bring your experience and be empowered to innovate.
Responsibilities
- Develop and facilitate cadence for brand and FO outreach to gain feedback on current performance and provide feedback on enhancements available via NCS.
Requirements
- Our long-standing business, with over 40 years of experience, is focused on strategic innovation as we build the future of home and business services.
- Work proficiently with tools like Microsoft Office, contact management systems, conferencing software, and other technologies as required.
Nice to have
- Demonstrated expertise in leveraging data-driven insights to improve customer engagement strategies and operational efficiency.
- Intermediate to advanced proficiency in Microsoft Office Suite, including Word, Excel, Outlook, TEAMS, and PowerPoint, with the ability to create impactful presentations and analyze data.
- Strong foundational knowledge of business operations, IT systems, and customer engagement technologies, including CRMs and contact center tools.
- Prior experience in mediating conflicts, resolving escalations, and delivering high-impact solutions across diverse stakeholders.
Compensation
- Financial Benefits: Equity and annual bonus opportunities
Benefits
- Check out our benefits offerings here
- Equity and annual bonus opportunities
- Paid time off, Paid holidays, Recess breaks, wellness programs
- Present program benefits and performance insights to franchisees, brand representatives, and other stakeholders.
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This listing is sourced directly from Neighborly's careers page and normalized into a canonical job model.