Brown
Lead Application Administrator, Public Safety Applications
RT - Rhode Island · Staff+ · Full-time
H1B sponsorship availableDetected 30 days ago
SQLAgileExcelCustomer SupportManual TestingTCP/IPCommunicationCollaborationProblem SolvingMentoringOrganizational SkillsMicrosoft Office
About the role
- Applications are not kept on file for future positions.
- Please include a cover letter and resume with each position application.
- This position is not eligible for visa sponsorship.
Responsibilities
- will include application administration, end user application support, & end user application training for all of the Department of Public Safety's applications.
- The Lead Application Administrator will develop and maintain a fundamental understanding of how to utilize all Public Safety applications from an end-user perspective, in addition to application administration responsibilities.
- This is critical for end-user application support, application administration, & end-user application training success.
- Beyond high-level administration, this role is responsible for operational excellence, aiding in the development of a structured Kanban-based workflow to manage team priorities, and leading the Technical Documentation Lifecycle.
- The Lead Application Administrator will lead the effort to write technical documentation in support of all applications that will be used to cross train all members of the team.
- The Lead Application Administrator will lead the effort to cross train the other application administrators.
- The Lead Application Administrator will also lead the effort to partner with stakeholders to develop functional test plans used by stakeholders to validate all application upgrades and whenever regression testing is needed.
- The Lead Application Administrator will participate in and support all upgrades, application and security patches, etc. and will coordinate all aspects of testing, documentation, and training of end users.
- The Lead Application Administrator will help the team participate in all aspects of change management.
- Lead Application Administrator, Public Safety Applications
Requirements
- 5+ years of experience with enterprise-level business application support or administration.
- Ability to see how individual applications (CCURE, Genetec, etc.) integrate into the larger University ecosystem
- Education and Experience
- Bachelor's degree preferred
- 1 - 2 years in a lead, supervisory, or senior-level role with mentorship responsibilities
- Experience Developing & Leading End-User Training and Documentation (Both Technical and Non-Technical)
- Experience Developing & Leading Peer Training and Technical Documentation
- The following experience is preferred:
- ○ SQL Queries
Nice to have
- ○ Administration of Public Safety or Enterprise Applications & Systems
- ○ Security Systems Application Administration
- including writing queries and joining databases
- ○ SSRS (SQL Server Reporting Services)
- writing reports & supporting SSRS
- ○ Active Directory Security Group Administration
- ○ Group Policy Administration
- ○ Experience managing workloads via Agile, Kanban, or Lean methodologies
Benefits
- Please review additional information on the Benefits of Working at Brown.
Equal opportunity
- The University recognizes and rewards individuals on the basis of qualifications and performance.
- The University maintains certain affirmative action programs in compliance with applicable law.
- Brown University provides equal opportunity and prohibits discrimination, harassment and retaliation based upon a person's race, color, religion, sex, age, national or ethnic origin, disability, veteran status, sexual orientation, gender identity, gender expression, or any other characteristic protected under applicable law, in the administration of its policies, programs, and activities.
Visa & Work Authorization
- This position is not eligible for visa sponsorship.
This listing is sourced directly from Brown's careers page and normalized into a canonical job model.