Candidhealth

Customer Support

San Francisco (CA), Denver (CO), New York (NY)

Sponsorship not specified$125k-$700kDetected 327 days ago

Customer SupportLeadershipCommunicationCollaborationClaims Management

About the role

Candid Health is building a platform to make medical billing easy, so healthcare providers can get paid. Our Customer Support team is looking for its next team member to join our 1 year old team. As an early member of this team, you will report into the Customer Support Lead, and will be responsible for delivering best-in-class support to all customers,
helping to ensure the Candid team is well-aware of customer pain points and feedback, and contributing to the ground floor operations of a developing department at a fast-growing company. Candid's Support team works collaboratively with all teams to ensure customers are supported quickly and thoroughly, and we're looking for new members with a proven track

Drive the Support team's internal efficiency by creating SOPs for Support team workflows (e.g., how to diagnose bugs or claim submission issues questions), macros (i.e., automated responses to common questions), and Candid Support Center articles.
Proactively identify improvement areas within Support team internal operations (e.g., defining processes to standardize common workflows) and cross-functional collaboration operations (e.g., routing and resolution of bug tickets with Product teams), and work with leadership to prioritize them appropriately.
Proactively identify opportunities to improve the Support team's support quality, and work with the team to prioritize and implement them appropriately.
Our Customer Support team is looking for its next team member to join our 1 year old team.
Provide high quality support that meets designated SLAs on Level 1 (L1) support inquiries from Candid's customers.

1-4 years of experience within healthtech support.
Operate with utmost professionalism, respect, and empathy for the customer, and be passionate about giving them a great experience with Candid.

The estimated starting annual salary range for this position is $70,0000 to $125,000 USD.
The listed range is a guideline from Pave https://www.pave.com/ data, and the actual base salary may be modified based on factors including job-related skills, experience/qualifications, interview performance, market data, etc.
Total compensation for this position may also include equity, sales incentives (for sales roles), and employee benefits.
Given Candid Health's funding and size, we heavily value the potential upside from equity in our compensation package.

Candid Health is building a platform to make medical billing easy, so healthcare providers can get paid.
While you won't be processing claims, having familiarity with insurance claims processing is a bonus.
Comfortability troubleshooting technical issues such as API and platform integrations is a bonus.

This listing is sourced directly from Candidhealth's careers page and normalized into a canonical job model.