Autotradercanada

Autotradercanada

Bilingual Client Support Specialist (1 year Temporary Full-time)

Toronto, ON (Canada) · Contract

Sponsorship not specified$42k-$45kDetected 40 days ago
CRMSalesOutbound SalesExcelCustomer SupportDNSCommunicationCollaborationPublic Speaking

About the role

  • Our flagship brands - AutoTrader.ca, AutoSync, Dealertrack Canada and CMS - help Canadians buy, sell, and finance vehicles with confidence.
  • This role also serves as the internal primary point of contact between the customer and the AutoTrader for specific customer related issues.
  • Reviewing analytics regarding activity and ROI and providing account guidance to the client is also expected.

Responsibilities

  • Bilingual Client Support Specialist
  • The role of the Customer Support Specialist is to provide customer-focused day-to-day support to specific clients and dealer groups doing business with AutoTrader.
  • The Customer Support Specialist will also work very closely with other roles within the business including the Outside / Inside Account Managers, Account Directors, Online Sales Consultants and also Sales Management within the sales organization regarding customer accounts.
  • Building strong customer relationships is absolutely key to the success of the role.

Skills

  • Must be very detailed oriented and very customer focused.
  • Must have a sense of urgency to resolve and investigate issues.
  • College diploma.
  • Must have solid verbal/written communication skills
  • English & French (Required)
  • MS Office experience - specifically Excel is essential.
  • Strong customer service skills.
  • Strong analytical skills
  • On s'attend à ce que ce rôle enquête sur les préoccupations et les demandes de renseignements.
  • Gestion des communications entrantes (téléphone ou e-mail) des clients ou des groupes de concessionnaires concernant les clients.
  • Must have solid verbal/written communication skills - English & French (Required)
  • The base salary range for this position is CAD $42k - $45k.

Compensation

  • The base salary range for this position is CAD $42k - $45k.

Company info

  • We are TRADER, a Canadian leader in digital automotive solutions.
  • As part of AutoScout24 group, Europe's largest online car marketplace, we're shaping the future of automotive retail in Canada and beyond.
  • The role may provide, or act as liaison for other staff who provide, customer support, technical support, support for adding or setting up products, planning and making recommendations for the customer's account, including preparing sales presentations and monthly reports for customers.
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This listing is sourced directly from Autotradercanada's careers page and normalized into a canonical job model.