KnowBe4
Digital Customer Success Intern
Clearwater, Florida · Intern · Internship
Stay score
odds of building a lasting career here
Thin sponsorship signal and lottery-bound. A low-probability bet with your clock running. Prioritize cap-exempt roles and proven entry-level sponsors first.
Lottery odds assume a STEM candidate.
Personalize to your clock →Employer immigration record
from this employer's Department of Labor filings
Files H-1B transfers
Sourced from Department of Labor LCA, PERM and prevailing-wage disclosure data. Employer matching is by name, so figures may be split across an employer's legal entities. Absence of a filing means none appears in our copy of the data, not that none exists.
Community outcomes
No reports yet — be the first to help the next applicant.
About the role
- KnowBe4 empowers the modern workforce to make smarter security decisions every day.
- Trusted by more than 70,000 organizations worldwide, KnowBe4 is the pioneer of digital workforce security, securing both AI agents and humans.
- This position is a hybrid role open to candidates in the greater Tampa Bay area.
Responsibilities
- Support digital campaign execution by assisting with the build and quality review of targeted, lifecycle-aligned email journeys that deliver value-added content to the right contacts at the right time, under the guidance of the Digital Success Manager.
- Maintain audience segments and engagement data by building and updating segments, applying campaign entry and exit criteria, and keeping contact, subscription, and engagement records accurate.
- Respond to inbound requests for enablement, self-service guidance, and support case review by triaging requests, routing them to the right owner, and drafting responses from approved templates.
- Ensure content meets brand standards by checking drafts against KnowBe4's brand, design, tone, and voice guidelines before they go to review and approval.
- Monitor adoption signals for assigned accounts and share usage and engagement trends with CSMs and Renewal Specialists to support retention and renewal goals and identify expansion opportunities.
- Capture customer feedback and share it with Product Management, Technical Support, and Sales through the established channels.
- By securing humans and agents, KnowBe4 leads the industry in workforce trust and defense.
- Interns will also engage in team-building activities and awesome socials.
Requirements
- Currently enrolled in a diploma or degree program in Business, Marketing, Communications, Information Systems, Cybersecurity, or a related field (enrollment is required for this for-credit internship)
- Familiarity with email and collaboration tools (Gmail, Google Workspace)
Nice to have
- Interest in cybersecurity, SaaS, digital marketing, or customer-facing roles
- Exposure to marketing automation or customer success platforms (e.g., Marketo, ChurnZero, Gainsight) or CRM tools (e.g., Salesforce)
- Fluency in additional languages (not required)
- KnowBe4 localizes campaigns for markets including Japan and Germany
- No recruitment agencies, please.
- IT experience or exposure is a plus
Company info
- Note: An applicant assessment and background check may be part of your hiring procedure.
- We strive to create a diverse group of interns as we feel that it improves the overall internship experience.
This listing is sourced directly from KnowBe4's careers page and normalized into a canonical job model.