POD Marketing Inc.

POD Marketing Inc.

Team Lead

Calgary, Alberta · Exec

Sponsorship not specifiedDetected 45 days ago
FigmaGraphic DesignUX DesignSEOPerformance ManagementCustomer SupportWordPressLeadershipCommunicationCollaborationMentoring

About the role

  • We will reach out by email if you are selected for the next step.
  • Either way, we appreciate your interest and the time you spent getting to know us.
  • You are a strong people leader with a solid understanding of website production, creative workflows, and client service.

Responsibilities

  • Manage a reduced portfolio of clients, focusing on delivering an exceptional client experience that is tailored to the specific needs of each individual, ensuring satisfaction and long-lasting relationships.
  • Support and oversee the maintenance of our website products and processes
  • Support the strategic planning and direction of the department or business unit, ensuring alignment with company goals and fostering a culture of innovation and continuous improvement.
  • Serve as the escalation point for complex client issues, providing solutions that maintain client trust and department integrity.
  • Manage and develop a team of website project coordinators, designers, and other project stakeholders through regular 1-on-1 meetings, coaching, mentorship, and quarterly performance reviews
  • Manage the allocation of creative resources to ensure optimal utilization and timely project completion.
  • Drive product development initiatives, ensuring they align with established creative standards.
  • Implement and monitor performance metrics, aiming for continuous improvement and high-quality deliverables.
  • Work closely with internal support departments to establish and maintain quality assurance standards and processes.
  • Lead special projects and ideate process improvements in consultation with the department head.

Requirements

  • Include a personalized cover letter or a video cover letter (one is required, both are not necessary)
  • Required Experience & Skills
  • 2+ years of experience in customer service or hospitality is considered an asset.
  • Strong understanding of KPI-driven strategies and analytics tools

Compensation

  • Review the posted salary range before you apply and make sure it aligns with what you're comfortable with

Benefits

  • Bachelor's Degree in Graphic Design, UX Design, Advertising, Marketing Communications, or a related field, or an equivalent combination of education and experience.
  • Our hiring managers consider alignment with our core values and passion for our company culture to be as valuable as experience and education.

Company info

  • https://youtu.be/1WZ8tAnATNs, visit the POD Marketing YouTube channel and check out our reviews on Glassdoor.
  • At POD Marketing, we work hard, have fun, and genuinely support each other.
  • We believe people do their best work when they feel valued, trusted, and balanced; and we've built an environment that makes that possible.
  • You'll enjoy three weeks of paid vacation, twelve flex days, a Passion Day to spend however you choose, and a company-wide MeMonday to prioritize mental health.
  • We offer a thirty-day remote work policy for when you need a change of scenery, twenty-six hours of paid volunteer time each year, and a comprehensive benefits package that includes health, dental, vision, and spending accounts.
  • Growth and development are part of life here.
  • You'll have access to mentorship, leadership programs like LEAD, and ongoing learning opportunities designed to help you grow your skills and career.
  • You'll also have regular one-on-one check-ins, quarterly performance conversations, and a culture of continuous feedback that keeps you supported and clear on expectations.
  • Our downtown Calgary office is bright, modern, and stocked with good coffee, snacks, and great people.
  • We offer discounts with local vendors and a culture that's collaborative, energetic, and built on trust and respect.
  • At POD, we believe "that most job requirements and conceptual knowledge are easily trainable.
  • But you can't teach drive, ambition, or passion." (Take a look at this article, Finding Your Unicorn, written by our President, Kevin Wilhelm).
  • What's in it for You?
  • How to Apply

Equal opportunity

  • equal opportunity employer.

Visa & Work Authorization

  • This role supports our senior living marketing division, CITIZEN, where we work directly with senior living operators across North America to help them attract residents, build trust with families, and grow occupancy
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This listing is sourced directly from POD Marketing Inc.'s careers page and normalized into a canonical job model.