Savista

Savista

Supervisor, Patient Eligibility (Bilingual Preferred)

Prime Healthcare - Dallas Regional Medical Center · Full-time

Sponsorship not specified$26k-$32kDetected 6 days ago
SOARComplianceRecruitingPerformance ManagementHIPAAPatient CareLeadershipCommunicationCollaborationProblem SolvingMentoringOrganizational Skills

About the role

  • Work Location(s): This position is fully onsite, where a Drug Free Workplace Policy is enforced.
  • 75149 - Dallas Medical Center - 7 Medical Parkway, Farmers Branch, TX.
  • 75234 Supported remotely: - Pampa Regional Medical Center - 1 Medical Plaza, Pampa, TX.

Responsibilities

  • Own day-to-day client relationships, ensuring service level agreements (SLAs), quality standards, and performance expectations are met.
  • Partner with hospital leadership, government agencies, and other departments to ensure seamless processes and patient care.
  • Manage workload distribution across the team, aligning capacity with demand to drive efficiency, productivity, and service level performance.
  • Develop, lead and mentor an eligibility team as a subject matter expert, ensuring alignment with organizational goals, operational standards, and performance expectations.
  • Ensure colleagues receive appropriate training, tools, and development opportunities to perform effectively.
  • Deliver shadowing and training as appropriate, ensuring colleagues are equipped with knowledge and skills needed to succeed in their roles.
  • You will lead a team responsible for delivering accurate, timely eligibility services that are essential to revenue cycle performance while balancing your own patient screening and follow-up responsibilities.
  • This role also requires a balance of leadership and problem-solving skills, as you assess current-state challenges, identify gaps, and independently drive solutions that improve workflow efficiency, team performance, and service delivery.
  • Partnering closely with senior leadership, you will have the autonomy to take initiative, navigate ambiguity, and implement changes that create measurable impact.
  • You will serve as a key escalation point for complex issues, while coaching and developing your team to operate with greater consistency and accountability.

Requirements

  • At least 2 years in people management overseeing team sizes of 5-10 people.
  • Excellent problem-solving skills, with ability to de-escalate and/or resolve complex patient or operational issues.
  • Excellent verbal and written communication skills, with the ability to explain complex information clearly and empathetically.
  • Reliable transportation, a valid driver's license, and ability to travel within assigned service area.
  • Regular travel between Dallas facilities required.
  • Core work hours will be between 8:00am - 4:30pm, with flexibility and occasional overtime hours required to meet business needs.
  • Work Hours: Core work hours will be between 8:00am - 4:30pm, with flexibility and occasional overtime hours required to meet business needs.
  • Onsite presence required:

Nice to have

  • Proficient in English and Spanish preferred

Skills

  • Oversee workflow execution, productivity, and quality assurance processes to ensure timely and accurate processing of eligibility accounts.
  • Use multiple systems and databases to gather, track, and report on patient data.
  • Enforce policies and procedures to align with regulatory, compliance, and client requirements.
  • Monitor compliance with HIPAA, Medicaid, Charity Care, Disability, and other regulatory guidelines.
  • Oversee hiring, onboarding, performance management, coaching, corrective actions, and terminations in partnership with HR.

Compensation

  • $26.00 - 32.00/per hour

Benefits

  • Wealth benefits: 401(k) with company match, company HSA contributions, and access to certified financial planners
  • Generous paid time off: 17 days PTO for full-time colleagues with increases based on tenure, 9 paid holidays and 40 hours of paid volunteer time each year through our Heart & Soul program
  • Learning & career development: premium LinkedIn Learning access and our SOAR development program
  • Employee discounts: Perk Spot, discounted cell‑phone plans through Previ, and home/auto insurance discounts
  • Savista RCM is a national leader in healthcare revenue cycle management, partnering with hospitals and health systems for more than 30 years.
  • Join Savista and build a career where your work directly supports patient care, strengthens healthcare operations and contributes to healthier communities, while growing in a collaborative, mission‑driven environment.

Company info

  • We are trusted for our deep expertise and highly specialized revenue cycle professionals, working alongside our clients as an extension of their teams.
  • Guided by our values of Commitment, Authenticity, Respect, and Excellence (CARE), we believe our success starts with investing in our people.
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