Charles Schwab & Company, Inc.

Associate, Core Service - International Client Services (Mandarin/Cantonese)

Saint Louis, MO, US

Sponsorship not specifiedDetected 2 days ago

Customer SupportCommunication

About the role

As an Associate, Bilingual Client Services Representative, you will service international (non-US residents) and domestic clients with all a full range of service and trading needs.
You will work in a collaborative, fast-paced environment to assist with trading stocks, ETFs, mutual funds and options in addition to general account servicing inquiries.
Positive attitude, enthusiasm, professionalism, and strong work ethic with high level of integrity and ethics.

We also complete document translation services for internal partners and service clients in foreign language as needed.
The relationships that you create and uphold will have a direct impact as you aid our clients to "Own Their tomorrow."

In addition to English, must be able to read, write, and speak in Mandarin/Cantonese.
Series 7 & 63 licenses required OR a condition of employment to successfully obtain these licenses within the allotted training time.

2+ years of college study in finance, economics, business administration, or related area
bachelor's degree is preferred.
2+ year of customer service experience, preferably in financial services
1+ years of experience working with clients through phone/chats/emails.
Basic to intermediate knowledge of investment products.
Ability to explain these complex subjects via the phone.
Ability to quickly identify client needs, demonstrate empathy and compassion in responses, and apply sound judgment when taking action(s) to achieve client objectives via phone/chat/email.
High flexibility in shift times especially early in the morning as business needs.

Your Opportunity In addition to the salary range, this role is eligible for a bonus and language incentive opportunities.

Your Opportunity In addition to the salary range, this role is eligible for a bonus and language incentive opportunities.
Our flexible work options, supportive culture, and focus on your development means you'll get the tools you need to make a positive difference in the finance industry.
Evening and overnight shifts will also support our clients within Stock Plan Services.

At Schwab, we're committed to empowering our employees' personal and professional success.

This listing is sourced directly from Charles Schwab & Company, Inc.'s careers page and normalized into a canonical job model.