Simpro
Account Manager
Miami Office
Sponsorship not specifiedDetected 31 days ago
Account ManagementCustomer SupportCommunicationProblem Solving
About the role
- The Account Manager is responsible for maintaining regular, planned communication with the customers to resolve issues, assist customers to improve the utilisation products, to ultimately ensure the long term success of customers.
- - Maintaining regular, planned communication with the nominated accounts with a focus on the retention of our customer base.
Responsibilities
- Be proactive and enjoy collaborating across teams to deliver great commercial outcomes.
- Good interpersonal skills and the ability to build trust and rapport with stakeholders at all levels.
- Ability to work effectively under pressure and to perform well in a team dynamic.
Benefits
- Experience in customer-facing role - Account Management, or technical implementation role in a SaaS company would be a benefit.
- Experience working with business process software in a customer-facing role would be a benefit.
- Responsible Time Off
- Comprehensive medical, dental, vision package with 100% employer paid options
- Wellness Challenge App, Diabetes Prevention App, and Health Hub App
- 401k/Retirement Plan with 6% employer match
- Generous Parental Leave Program
- Paid Volunteer Leave Days
- Public Holiday Exchange Scheme
Company info
- The Account Manager is responsible for maintaining regular, planned communication with the customers to resolve issues, assist customers to improve the utilisation products, to ultimately ensure the long term success of customers.
- Identify inefficiencies between the customer and their software, inefficiencies with workflows and assistance with updating customers on additions to the software.
- Drive customer satisfaction through a number of support and account based activities, including supporting customers (phone, site calls, emails).
- Be a trusted advisor and source of advice for customers and colleagues and ensure customers receive regular updates on Simpro Group.
- Understand customer issues and capitalise on these opportunities (when appropriate) through selling revenue-generating products and additional training to existing customers.
- Have a customer-centric approach, with a desire to deliver the best for our customers.
This listing is sourced directly from Simpro's careers page and normalized into a canonical job model.