Red River
Service Desk Technician II (Secret Clearance)
Lexington, MA · Mid
No sponsorshipDetected 31 days ago
PowerShelliOSRecruitingCustomer SupportDNSVPNCommunicationCollaborationTime ManagementSharePointCompTIA
About the role
- Our employees work together to foster wise decision-making that relies on data, experience, and collaboration.
- We seek self-motivated individuals who are open to an environment based on this teamwork and shared success.
- Interested candidates must possess a desire for growth through continuous learning and feedback.
Requirements
- U.S. Citizenship Required
- If you are ready to join a growing company, please submit your resume and cover letter (optional).
- Knowledge, Skills and Abilities:
Nice to have
- Minimum 3 years of IT (5 years preferred) experience with IT administration and support experience with windows administration and management of Active Directory, DHCP, DNS, and Group Policy
- Previous Experience in a fast-paced consulting or MSP environment as plus
Skills
- High level knowledge of supporting/managing/imaging OS products/devices
- Windows/Office365 on Mac experience preferred
- MDM experience with WorkspaceOne and JAMF preferred
- Experience with imaging process/deployment of workstations
- Strong domain functionality experience and knowledge of Active Directory services, Group Policy, DNS, DHCP
- Strong ability to troubleshoot Windows and Mac OS related issues at hardware and software levels
- Strong ability to troubleshoot Remote Desktop Services and VPN (SSL and IPSec)
- Strong ability to troubleshoot Office365 products (Exchange/Sharepoint/Onedrive/Teams) using GUI and powershell
- Ticketing system/SLA experience (ServiceNow preferred)
- Intermediate knowledge of Backup Solutions (Veeam preferred)
- Basic understanding of core network components & troubleshooting
- Maintaining standards and documentation on an ongoing basis as products and technologies evolve
Compensation
- Red River offers a competitive salary, excellent benefits and an exceptional work environment.
Visa & Work Authorization
- Citizenship Required
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This listing is sourced directly from Red River's careers page and normalized into a canonical job model.