Cityofphiladelphia

Cityofphiladelphia

Product Services and Technical Portfolio Project Manager

Philadelphia, PA, United States

Sponsorship not specified$85k-$95kDetected 14 days ago
Data VisualizationProject ManagementSalesforceCRMProcess ImprovementCustomer SuccessCustomer SupportGISCommunication

About the role

  • The Office of Innovation & Technology (OIT) is the central IT agency for the City of Philadelphia headed by the Chief Information Officer (CIO).
  • This position works directly with assigned departments to identify manual processes, service delivery barriers, reporting gaps, workflow inefficiencies, duplicative tools, and opportunities for technology-enabled process improvement.
  • The role helps departments navigate the OIT service catalog, understand available solutions, and receive clear recommendations for addressing business needs.

Requirements

  • The successful candidate must be a city of Philadelphia resident within six months of hire

Nice to have

  • Serve as a primary relationship contact for assigned departments.
  • Conduct recurring department check-ins to understand current needs, future priorities, operational challenges, and technology concerns.
  • Help departments understand OIT services, approved tools, and appropriate intake pathways.
  • Capture key information, including business owner, affected users, resident impact, data involved, current tools, pain points, timelines, and operational constraints.
  • Identify whether the department need may be addressed through an existing service, approved tool, low-code application, CRM-style solution, dashboard, report, workflow, automation, or formal project intake.
  • Use OIT's service catalog and service directory to identify available services that may address department needs.
  • Help departments understand how to request and use existing OIT services.
  • Help departments understand available low-code, CRM, workflow automation, dashboard, reporting, and AI-assisted technology options.

Compensation

  • $85,000-$95,000
  • Salary cannot exceed $95,000

Benefits

  • 25% tuition discount program for City employees (and sometimes spouses and dependents as well) in partnership with area colleges and universities
  • We offer Comprehensive health coverage for employees and their eligible dependents
  • Our wellness program offers eligibility into the discounted medical plan
  • Employees receive paid vacation, sick leave, and holidays
  • Generous retirement savings options are available
  • Effective May 22, 2023, vaccinations are no longer required for new employees that work in non-medical, non-emergency or patient facing positions with the City of Philadelphia.
  • As a result, only employees in positions providing services that are patient-facing medical care (ex: Nurses, doctors, emergency medical personnel), must be fully vaccinated.
  • We recognize that experience, education, and qualifications can be attained in a variety of ways and that many skillsets are transferable.

Equal opportunity

  • The City of Philadelphia is an Equal Opportunity employer and does not permit discrimination based on race,
  • Equal Opportunity employer and does not permit discrimination based on race,
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This listing is sourced directly from Cityofphiladelphia's careers page and normalized into a canonical job model.