Playground Global

Mid Market Customer Success Manager

NYC/Denver · Mid

Sponsorship not specified$145k-$155kDetected 95 days ago

CRMAccount ManagementCustomer SuccessCommunicationProblem SolvingAdaptability

About the role

Proven track record of managing a book of business and owning customer retention.
Experience in contract renewals and retention conversations.

Build Strong Relationships: Develop deep, multi-threaded connections with mid-market clients to fully understand their needs, challenges, and goals.
Reduce Churn & Boost Activation: Proactively implement strategies to minimize churn while driving increased activation and engagement across customer accounts.
Build Process & Scale: Design repeatable playbooks, intervention frameworks, and customer journey touchpoints that the broader team can leverage.
Collaborate Cross-Functionally: Partner with the Product team to provide customer feedback and champion innovative enhancements that deliver exceptional client value.
Stay Ahead - We don't wait for problems to find us. You'll use data, product signals, and your own judgment to get in front of risks before they become churn conversations.

Proficiency with CRM software and customer success tools.
Experience at a high-growth startup
Experience with childcare management software
Experience in early childcare
Minimum 2+ years of experience in a customer success, account management, or related role within a SaaS company, specifically serving mid-market or ENT clients.

Move as One - You won't operate in a silo. You'll work lockstep with onboarding, product, and support so your customers get a seamless experience. When one of your accounts needs something, the whole team is behind you.
If you're a hustler who's excited to join a mission-driven, early-stage company with ownership, craftsmanship, and empathy at the center of what we do, apply now.

This listing is sourced directly from Playground Global's careers page and normalized into a canonical job model.