Foresters Financial
Service Center Representative
Remote Office - Canada · Full-time
Sponsorship not specified$42k-$57kDetected 35 days ago
CRMRecruitingCustomer SupportCommunicationProblem SolvingTime ManagementMentoring
About the role
- Submit your application and you could be next to join our team!
- You will be responsible for ensuring customer satisfaction through efficient and effective communication and problem-solving that fosters and enhances the customer experience and relationship with Foresters Financial.
- Are you ready to work with people you really like?
Responsibilities
- Collaborate with other departments to resolve complex issues and improve processes
- Maintain up-to-date knowledge of company policies, products, and services
- Document all customer interactions and maintain accurate records in the CRM system
- Troubleshoot and resolve technical issues related to the online portal and app usage, including login issues, navigation, and other technical support
- Support operational strategies to improve customer retention and reduce churn
- Understand the impact of individual Key Performance Indicators (KPIs) and set challenging development goals to support individual and team success
Requirements
- All required equipment/hardware provided
Compensation
- The actual base salary for this position will depend on several factors, including job-related skills, experience, and education.
- In addition to base pay, eligible employees may participate in a discretionary variable incentive plan, results are subject to both individual and company performance.
- $42,000.00 - $57,000.00
Benefits
- Full benefits package and pension with company match
- Vacation time and bonus structure
- Promote the use of self-service and online tools to customers, educating them on the benefits and functionalities
- Education (minimum required): Post Secondary Education (asset)
- We embrace Inclusion, Diversity and Equity (IDE) as a core strategic objective for building strong, innovative teams in which all our employees can show up wholly and authentically as themselves.
Company info
- Demonstrate patience and clear communication when assisting customers from diverse cultural backgrounds
- Explain complex insurance terms and concepts to customers in an understandable manner
- Demonstrated patience and effective communication skills to explain complex insurance terms and concepts to customers from diverse backgrounds in an understandable manner
Equal opportunity
- Employment and Inclusion - at Foresters Financial, we are committed to sustaining an equal opportunity environment for all job applicants. We embrace Inclusion, Diversity and Equity (IDE) as a core strategic objective for building strong, innovative teams in which all our employees can show up wholly and authentically as themselves.
- Foresters Financial strives to provide an accessible candidate experience for prospective employees with different abilities. If you anticipate needing any type of accommodations during the recruitment process, please email accommodations@foresters.com in advance of your appointment.
- Thank you for choosing Foresters. Only those candidates who will be selected for further consideration will be contacted by our Talent Acquisition Team.
- Employment and Inclusion - at Foresters Financial, we are committed to sustaining an equal opportunity environment for all job applicants.
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This listing is sourced directly from Foresters Financial's careers page and normalized into a canonical job model.