Flip
Customer Success Manager
New York · Director
Sponsorship not specified$80k-$110kDetected 84 days ago
ComplianceCustomer SuccessHIPAAEpicHL7/FHIREHR/EMR
About the role
- TITLE: Customer Success Manager REPORTING TO: Director/Head of Customer Success LOCATION: Brooklyn, New York (Onsite M-F) Who The Flip Is Flip?
- Ever call your favorite eCommerce brand or healthcare provider, and have a crazy good Voice AI answer?
- We've built our company on the idea that the best way to grow is to have a reference list as long as our customer list, and a constant belief that the team is the best thing we've built.
Responsibilities
- We believe in building in person relationships.
- Lead product implementation (often before the sale is closed), including setting up integrations, product configurations, and training the customer how to use it
- As a CSM you represent the brand at the most critical moment in the customer journey, leading the product implementation, and then own the relationship thereafter.
- Either already are or become obsessed with eCommerce customer experience/support
- Eager and willing to support your teammates - just like they will with you!
Requirements
- Who you are, As A Customer Success Manager
- Who You Are, As A Person
Compensation
- $80,000 - $110,000 USD
Benefits
- Hundreds of brands from Under Armour and Tory Burch in retail to Experity and Fast Pace Health in healthcare trust Flip to have millions of phone calls with their customers every month.
- Know what it looks like to work at a startup, and have an entrepreneurial drive
- Knowledge of healthcare data standards (HL7, FHIR, HIPAA)
Company info
- We are looking for a few customer success managers to join us. As a CSM you represent the brand at the most critical moment in the customer journey, leading the product implementation, and then own the relationship thereafter.
- Our philosophy on growth - Be the most impactful product in our customers' tech stack, their favorite vendor to work with, and give them a microphone to share their story in the community.
- We believe in deeply understanding our customers' business, being a strategic thought partner, helping them connect with others in the community, and solving problems for them far beyond our scope.
- Help sales win by getting new customers to success on their most important metrics FAST
- Build deep lasting relationships, meet regularly with customers and communicate constantly over slack, text, in person, etc (and yes email too)
- Collaborate with marketing to bring new customers into our community and help them share their story
- We are looking for a few customer success managers to join us.
- Our customers are our most valuable asset, and you are responsible for them.
This listing is sourced directly from Flip's careers page and normalized into a canonical job model.