Chen Med
Patient Continuity and Needs Advocate
Virginia Beach · Contract
Sponsorship not specified$17k-$24kDetected 6 days ago
SalesforceExcelCustomer SupportEHR/EMRLeadershipCommunicationMicrosoft Office
About the role
- For both our patients and our team members.
- Are you innovative and entrepreneurial minded?
- Is your work ethic and ambition off the charts?
Responsibilities
- Collaborative Partnership: Works closely with center leadership, sales teams, brokers and clinical staff to develop and execute targeted patient retention strategies that strengthen our patient-provider relationships.
- Performs other duties as assigned and modified at manager's discretion.
- Positive attitude and the ability to build trust with internal and external partners
- https://chenmed.makeityoursource.com/helpful-documents
Requirements
- High School diploma or GED equivalent required
- A minimum of three (3) years' work experience required; working with seniors a plus as is a general understanding of Medicare Advantage
Nice to have
- Proficient in Microsoft Office Suite products including Word, Excel, PowerPoint and Outlook, plus a variety of other word-processing, spreadsheet, database, e-mail and presentation software
- A minimum of three (3) years' work experience required
- working with seniors a plus as is a general understanding of Medicare Advantage
Skills
- Competent level business acuity
- In-depth knowledge and understanding of general/core job-related functions, practices, processes, procedures, techniques and methods
- Fundamental knowledge and understanding of local, state and federal healthcare benefit services and plans
- Dependable and time conscious
- Flexibility, agility, self-starter, comfortable with frequent changes and innovations
- Understanding of member attribution, eligibility and the disenrollment process
- Demonstrated skill in customer service and service recovery
- Knowledge of and experience in working with insurance brokers or agents preferred
- Detail-oriented with proficiency in Salesforce
- Strong written and verbal communication skills
- Spoken and written fluency in English
Compensation
- $17.0 - $24.26 Hourly The posted pay range represents the base hourly rate or base annual full-time salary for this position.
- Final compensation will depend on a variety of factors including but not limited to experience, education, geographic location, and other relevant factors.
- With great compensation, comprehensive benefits, career development and advancement opportunities and so much more, our employees enjoy great work-life balance and opportunities to grow.
Benefits
- We're ChenMed and we're transforming healthcare for seniors and changing America's healthcare for the better.
- Family-owned and physician-led, our unique approach allows us to improve the health and well-being of the populations we serve.
- We're growing rapidly as we seek to rescue more and more seniors from inadequate health care.
- With great compensation, comprehensive benefits, career development and advancement opportunities and so much more, our employees enjoy great work-life balance and opportunities to grow.
- Evaluates patient needs and connects eligible individuals with health plans and community resources that suit their unique healthcare needs and enhances their care experience and outcomes.
- Ensures seamless transitions and sustained engagement to prevent gaps in care that could lead to hospital visits or adverse health outcomes.
Company info
- Join our team who make a difference in people's lives every single day.
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This listing is sourced directly from Chen Med's careers page and normalized into a canonical job model.