Epicor
Senior Product Manager
US, Herndon · Senior
Sponsorship not specifiedDetected 6 days ago
JavaScriptTypeScriptPythonRESTMachine LearningData EngineeringData ScienceLLMsRAGAgentic AIProduct ManagementProduct StrategyBusiness DevelopmentSupply ChainERPLeadershipCommunicationMentoring
About the role
- This role offers true ownership, direct customer access, and a mandate to move fast.
- Why This Role Is Different The forward deployed engineering model places technical talent directly at the point of action.
- Engineers operate where the problems live, feeding critical insights back into the core product.
Responsibilities
- You will own the strategy, roadmap, and outcomes for the solutions they ship.
- You will also build and prototype solutions directly when speed demands it.
- Building a workflow in a sandbox is only a small fraction of the challenge.
- legacy data models, decades-old integrations, SSO security reviews, compliance constraints, and building trust with customer teams.
- Your job is to lead a team that consistently navigates these complexities and transforms breakthroughs into reusable patterns for future deployments.
- You need the engineering depth to evaluate architecture trade-offs, the product judgment to decide what is worth scaling, the empathy to design functional workflows, and the executive presence to lead a room of client stakeholders.
- Manage the lifecycle of field-developed capabilities into a coherent, multi-year roadmap.
- Evaluate architecture designs, review technical trade-offs, and build rapid prototypes when needed to maintain momentum and earn team trust.
- Lead discovery and advisory sessions with strategic accounts to uncover high-value problems, ensuring customer needs drive development.
- Coordinate with engineering, data science, UX, marketing, and field teams to maintain development urgency and align customer feedback with the broader roadmap.
Requirements
- 7+ years of combined product management and engineering experience, with a track record of launching and scaling software products.
- Experience integrating software in enterprise environments, including APIs, data pipelines, authentication/SSO, and cloud platforms.
- Bachelor's degree in Computer Science, Engineering, Business, or a related field
- Advanced degree, such as an MBA or Master's in Computer Science or AI/ML.
- Hands-on experience deploying AI/ML or LLM-based solutions to production, including RAG, prompt engineering, agentic orchestration, and model evaluation.
- Familiarity with ERP, manufacturing, distribution, retail, or supply chain workflows.
- Familiarity with ETL processes and data pipeline concepts.
- If you have interest in this or any role- but your experience doesn't match every qualification of the job description, that's okay- consider applying regardless.
Benefits
- Clear communication skills to articulate product vision to engineers, operators, and CIOs alike, with the confidence to defend technical positions.
- Comprehensive health and wellness benefits designed to support your overall well-being.
- Geographically specific programs to balance the cost of education with the benefits of continued learning and personal development.
Company info
- Build, mentor, and grow the Forward Deployed Engineering team.
- Set high standards for customer engagement, solution delivery, and knowledge sharing.
- At Epicor, we are building the world's first cognitive ERP, and Forward Deployed Engineering is how we prove its value inside our most strategic accounts.
- We are looking for a product leader with a builder's mindset to own this team and drive the underlying product strategy.
- You will guide and grow the FDE team, partner directly with customers and executives, and make critical technical decisions.
- For our customers, the work lives on the shop floor, in the warehouse, in the distribution center, and in the retail back office.
- As the Senior Product Manager, Forward Deployed Engineering (FDE), you will lead an embedded team of engineers working on-site with customers.
This listing is sourced directly from Epicor's careers page and normalized into a canonical job model.