BioLite Inc
Technical Support Specialist I
Midvale, Utah · Full-time
Work authorization required$20k-$23kDetected 5 days ago
RecruitingCustomer SupportZendeskShopifyCommunicationCritical ThinkingNetSuiteRenewable Energy
About the role
- 401(k) with Employer Match: We help you invest in your future through a company match on your 401(k) contributions.
- Employee Product Discount: Employees enjoy generous discounts on BioLite and Goal Zero products.
- Help Us Grow: Identify recurring customer issues and contribute to projects that improve our products, the customer experience, and how our team works.
Responsibilities
- Title: Technical Support Specialist I
- You'll own customer issues from first contact through resolution, balancing empathy with sound technical troubleshooting.
- Manage customer cases by phone and email (using Zendesk) from first contact through to final resolution, including processing warranty claims, replacements, and returns.
- Develop deep technical knowledge across the BioLite and Goal Zero products to independently solve problems and maintain internal support documentation.
- Partner with Engineering, Quality, Warehouse, and Operations to resolve complex technical issues and know when to escalate cases.
- As a Technical Support Specialist I, you'll help customers troubleshoot BioLite and Goal Zero products, resolve technical issues, and deliver an exceptional customer experience.
- From portable power stations and solar panels to lighting and cooking products, you'll become a trusted resource for customers while building deep technical knowledge across our product portfolio.
- You'll collaborate closely with teammates and other departments, continue expanding your product expertise, and help improve the way we support our customers every day.
- See It through: Manage customer cases by phone and email (using Zendesk) from first contact through to final resolution, including processing warranty claims, replacements, and returns.
- Build & Share Product Expertise: Develop deep technical knowledge across the BioLite and Goal Zero products to independently solve problems and maintain internal support documentation.
Requirements
- 2+ years of experience in technical support, customer support, or another customer-facing role.
- Experience supporting consumer electronics, outdoor gear, or renewable energy products.
- Familiarity with Zendesk, Shopify, and NetSuite (or similar platforms).
Skills
- BioLite and Goal Zero have joined forces to power life, anywhere.
- BioLite and Goal Zero are proud to be an equal opportunity workplace where everyone is encouraged to show up as their full selves.
Compensation
- A base hourly salary of $20-$23, depending on candidate experience.
Benefits
- Comprehensive Healthcare Coverage: Medical, dental, and vision plans with BioLite covering 90-100% of monthly premiums, depending on plan selection.
- Paid Time Off: Paid holidays, vacation, sick time, and family leave to support work-life balance.
- Equity & Bonus Opportunities: Community bonus plan and stock option eligibility for all full-time employees.
Company info
- We help you invest in your future through a company match on your 401(k) contributions.
- We're looking for someone who's naturally curious about how things work and enjoys solving problems.
- Maintain clear, accurate, and empathetic communication with both customers and teammates, even during busy or time-sensitive periods.
Visa & Work Authorization
- BioLite cannot sponsor or assume sponsorship of an employment visa for this position.
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This listing is sourced directly from BioLite Inc's careers page and normalized into a canonical job model.