AIR Communities
Collections & Admin Support Specialist
Denver, CO, United States
Sponsorship not specified$27k-$32kDetected 1 day ago
Account ManagementAccountingProcess ImprovementCustomer SupportResearchLeadershipCommunicationCollaborationProblem SolvingOrganizational Skills
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odds of building a lasting career here
15Unrated
Cap-exempt (no lottery)0
Sponsors this role0
Entry-level history0
PERM / green-card track0
Lottery odds (Level I)39
Fits your clock70
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About the role
- These values are brought to life by our teammates, who are ultimately responsible for our success.
- Acts as a key operational resource for refund reviews, security deposit alternative program administration, former resident account adjustments, and related escalations.
- include: - Reviews and processes Entrata refund requests to ensure accuracy, proper documentation, and compliance with company policies and accounting standards.
Responsibilities
- Oversees administrative support functions related to security deposit alternative programs including Jetty, Obligo, and other lease term solutions.
- Monitors claims, researches account issues, manages follow-up and resubmissions, and supports communication between internal teams and external partners.
- Supports escalated operational and resident account concerns by researching issues, coordinating resolution efforts, and ensuring timely communication and follow-through.
- Maintains accurate records, account notes, and workflow tracking within internal systems to support operational visibility, consistency, and accountability.
- AIR offers attractive total compensation packages designed to recognize and reward performance:
Requirements
- Ability to interpret and apply policies and procedures
- Experience handling sensitive financial and resident account information
- Ability to work independently while maintaining accuracy and accountability
- 25% Rent Discount at any AIR community (a rental application is required, and certain exclusions apply).
Nice to have
- High School Diploma or equivalent required.
- Strong knowledge of SSC operational workflows and resident accounting practices preferred
Compensation
- 15 hours of paid time annually for community service.
Benefits
- Paid time off including vacation, sick time, and 14 holidays.
- Medical, dental, vision, and life insurance options, HSA/FSA plans, short and long-term disability paid by the company.
- Paid parental leave of up to 16 weeks.
- Tuition assistance program and up to 100% reimbursement for job-related certifications and licenses.
- Commuter benefits and pet insurance.
Company info
- AIR Communities, headquartered in Denver, CO, is one of the country's largest owners and operators of multifamily housing, managing high-quality in most major markets.
- At AIR, we value integrity, respect, collaboration, customer focus, and performance.
- When you join our team, you'll work alongside the most dedicated professionals in the industry and open the door to unlimited career opportunities.
- Provides day-to-day administrative and operational support to CCAMS, onsite teams, and SSC partners to ensure accuracy, consistency, and timely resolution of resident account matters.
- Essential Functions:
- Supports complex operational workflows tied to post move-out account management, refund reviews, security deposit alternative programs, and resident account adjustments requiring independent judgment, coordination, and attention to detail.
- Utilizes internal property management systems (e.g., Entrata) to review resident ledgers, process adjustments, research discrepancies, manage escalations, and support operational accuracy.
- Serves as a central support resource to onsite and SSC teams by providing process guidance, responding to escalated inquiries, and assisting with evolving operational initiatives related to transition growth.
- include:
- Reviews and processes Entrata refund requests to ensure accuracy, proper documentation, and compliance with company policies and accounting standards. Investigates discrepancies and coordinates resolution with onsite teams, accounting partners, and internal stakeholders as needed.
- Oversees administrative support functions related to security deposit alternative programs including Jetty, Obligo, and other lease term solutions. Monitors claims, researches account issues, manages follow-up and resubmissions, and supports communication between internal teams and external partners.
- Processes former resident account adjustments and post move-out account updates while ensuring accurate ledger maintenance and proper documentation standards are followed.
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This listing is sourced directly from AIR Communities's careers page and normalized into a canonical job model.