Scotch
Customer Enablement Specialist
Denver, CO
Sponsorship not specified$30k-$50kDetected 23 days ago
HubSpotInventory ManagementIntercom
About the role
- We're modernizing one of the oldest industries in the world: the $1.6T beverage alcohol market.
- Our founders came from Skupos (acquired 2023) and Drizly (acquired by Uber).
- Forbes has recognized Scotch as a leader in liquor retail tech.
Responsibilities
- 3+ years in a customer-facing training, onboarding, or support role - ideally at a POS, payments, fintech, or retail SaaS company.
- Create systems, processes, and operational standards that will scale with the business
- Build from the ground floor: Create systems, processes, and operational standards that will scale with the business
- Lead a growing organization: Inherit an existing team while building new functions and capabilities
- Drive meaningful impact: Shape the customer experience and directly influence product quality
- Own the Post-Install inbox in Intercom, the dedicated support queue for customers in their first 21 days.
- Build and maintain training materials - short videos, written guides, in-product walkthroughs - that scale your knowledge so you are not the bottleneck.
- Partner closely with the broader support team to hand off cleanly when customers graduate from post-install to established status.
Requirements
- Experience with Intercom, HubSpot, or similar customer platforms.
- If a new customer is not getting traction, you are the first to know and the first to course correct.
- You can explain a credit card batch settlement to someone who has never thought about one.
Compensation
- The anticipated base salary range for this position is $75,000-$85,000.
Company info
- Scotch is building the next-generation operating system for beverage alcohol retailers - combining POS, payments, back office, and e-commerce into a platform purpose-built for liquor stores.
- Join a rapidly scaling business with significant long-term opportunity
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- Our platform helps retailers run more efficiently through streamlined payments, inventory management, reporting, and day-to-day operations.
- We've raised $28M from VMG Partners, First Round, Lerer Hippeau, Watchfire, and Toba Capital, with angels including the founder of Drizly and early Toast executives, and in 2026 closed a $20M Series A.
- Position Overview
- We are the operating system for independent liquor retailers - point-of-sale, payments, back-office, and e-commerce, purpose-built for the three-tier alcohol distribution system, and we onboard 30-50 new stores a month.
- The first 21 days of a merchant's life on the platform determine whether they thrive on it long-term.
- That's why we're hiring a Customer Training Specialist to own that window.
- In this position, you will run live training sessions for new merchants, handle the Post-Install support inbox, and be the human face of Scotch POS during the period that matters most.
- This is a high-touch, customer-facing role on a team that is being purpose-built around merchant retention and product adoption in the formative window.
This listing is sourced directly from Scotch's careers page and normalized into a canonical job model.