mabl
Technical Account Manager
United States
Sponsorship not specifiedDetected 22 days ago
JavaScriptCSSCI/CDDevOpsRESTMachine LearningAccessibilityProject ManagementCustomer SuccessCustomer SupportTest AutomationLeadershipCollaborationMentoring
About the role
- We enable everyone from global enterprises to fast-growing startups to integrate application testing into their development pipelines, accelerating their testing and boosting release cycles, regardless of technical experience.
- Given mabl's context, this could also be a great role for a QA Engineer that enjoys coaching, solving challenges with solutions, and being a subject matter expert.
- Learn more at https://www.mabl.com; follow @mablhq on Twitter and @mabl on LinkedIn.
Responsibilities
- Partner with Sales, Customer Success, and Customer Support to monitor and identify trends in customer experience across your accounts to identify opportunities for engagement
- The initiative and drive of a self-starter with the collaborative spirit of a team player
- Experience in designing scalable, multi-team test automation enablement/governance models and proven ability to partner with QE and DevOps leadership to define and implement future-state QA automation strategies
Nice to have
- Experience working with front-end web technologies and APIs
- A strong technical aptitude, a sense of curiosity and enthusiasm, and an approachable, helpful disposition
- Experience with core JS, familiarity with CSS/XPath selectors, and standard Web APIs
- Professional experience with test automation and/or DevOps tools is a major plus
- Some project management experience
- Familiarity with AI/ML concepts as they relate to software quality, test automation, and the continuous delivery pipeline.
- A proven ability to become a trusted advisor on emerging technologies, such as integrating AI-native test automation features into enterprise DevOps and quality assurance workflows
Compensation
- Teams get together annually to foster lasting personal relationships and we encourage mablers to visit our Boston office when possible.
- We value our employees and show our appreciation through rewards and recognition programs, such as our mabl Kudos program and annual Founders Award!
Benefits
- Our Diversity, Equity, and Inclusion committee drives budgeted initiatives across all facets of the company, including recruiting, onboarding, education, and celebrations.
- We invest significantly in benefits and perks, including generous parental leave, rich health benefits, and employee wellness and collaboration perks.
- This is a level II TAM role. $130,000+ total compensation depending on level of experience, plus stock options.
Company info
- mabl is the enterprise SaaS leader of AI-driven, low-code test automation that empowers high-velocity software teams to embed automated end-to-end tests into the entire development lifecycle. mabl customers benefit from a unified platform for easily creating, executing, and maintaining reliable browser, API and mobile web tests that result in faster delivery of high-quality, business critical applications. That's why customer-centric brands like Liberty Mutual, jetBlue, Intuit, Stack Overflow, and many others rely on mabl to create the digital experiences their customers demand. Learn more at https://www.mabl.com
- follow @mablhq on Twitter and @mabl on LinkedIn.
- mabl is the enterprise SaaS leader of AI-driven, low-code test automation that empowers high-velocity software teams to embed automated end-to-end tests into the entire development lifecycle. mabl customers benefit from a unified platform for easily creating, executing, and maintaining reliable browser, API and mobile web tests that result in faster delivery of high-quality, business critical applications.
- That's why customer-centric brands like Liberty Mutual, jetBlue, Intuit, Stack Overflow, and many others rely on mabl to create the digital experiences their customers demand.
- mabl is on a mission to empower software teams with an AI-powered low-code test automation platform that streamlines testing across web, mobile, API, accessibility, and performance.
- In 2024, mabl was awarded its 5th AI Breakthrough Award, cementing its position as the #1 AI-powered testing platform in the world.
- While we continue to grow with the pace of technology, we also believe strongly in the value of culture (our most recent internal survey shows that 92% of our employees feel supported by the flexibility of their work, and 97% believe their manager genuinely cares about their wellbeing.)
- To continue delivering on our mission of transforming the testing space, we're looking for people to join our team of leaders, experts, innovators, and community builders.
- You are an effective communicator; we are a small team, and you will impact every aspect of our company
- Nurture strategic, productive relationships with business and technical stakeholders with some of our largest customers and become their trusted advisor
- You constantly learn, challenge assumptions, solve problems, and ensure your work is providing high customer value
- Demonstrated ability to discuss, position the value of, and demonstrate AI-powered testing features (e.g., mabl's MCP server, advanced auto-healing, GenAI assertions) and guide large enterprise customers on how to best leverage them within their quality engineering strategy.
This listing is sourced directly from mabl's careers page and normalized into a canonical job model.