Swing Education

Customer Success Manager (NorCal)

Northern California

Sponsorship not specified$95k-$100kDetected 99 days ago

Data AnalysisHubSpotExcelCustomer SuccessCustomer SupportCommunicationProblem SolvingOrganizational Skills

About the role

Relocation assistance is not available for this role.
Salary is commensurate on experience and is adjusted for cost of living standards dependent on position location.

Relationship Management: Building and managing strong relationships with school partners, understanding their needs, proactively addressing concerns, and ensuring open communication and transparency.
Account Support: Addressing complex account inquiries and collaborating with teams to strategize on resolving partner pain points.
Feedback Loop: Actively gathering feedback from partners to drive product improvements and enhancements.
You will answer complex account questions and strategize on account pain points with the accounts' Account Manager and the partner.
You will own and excel at complex projects that ensure customer success.
Addressing complex account inquiries and collaborating with teams to strategize on resolving partner pain points.
Actively gathering feedback from partners to drive product improvements and enhancements.
Deliver WOW to Schools and Subs
Utilizing data to track partner success metrics, identify trends, and recommend improvements.
Data Analysis: Utilizing data to track partner success metrics, identify trends, and recommend improvements.

You are driven to exceed customer expectations
Ability to understand semi-complex to complex technical issues
Good judgment and the ability to handle sensitive and confidential information with discretion
High-level written and verbal skills required
Knowledge / Skills / Abilities:
3+ years of Customer Support/Account Coordination experience
Experience in education or EdTech is a strong plus
You possess the skill to efficiently operate by effectively prioritizing tasks and seamlessly transitioning between contexts in a dynamic, fast-paced setting.
You demonstrate a proactive approach, actively navigating and influencing situations rather than reacting passively.
Hyper-organized and detail-oriented, with excellent written and verbal communication skills
You consider yourself a technology expert and enjoy learning how to use new technology tools
Ability to travel to various school locations

Strong organizational and communication skills
Excellent customer service skills
Ability to make decisions quickly and autonomously
Detail-oriented with the ability to organize, prioritize, and accomplish multiple tasks
Medical/dental/vision benefits
Flexible Time Off (FTO)
Paid holidays
Parental leave
Stock options
Professional development reimbursement program
Co-working membership reimbursement
Mission-driven work

Live Diversity, Equity, and Inclusion
Analyze data across different platforms (Mode, Slack, Excel, Hubspot) to diagnose customer health and bring valuable insight to client conversations.
Training and Education: Providing training sessions and educational resources to empower partners to utilize our services effectively.

Proactively identifying potential issues and finding solutions to enhance partner satisfaction and retention.
Ensure that our customers are achieving their desired outcomes and that their issues and questions are addressed promptly.
Problem Solving: Proactively identifying potential issues and finding solutions to enhance partner satisfaction and retention. Ensure that our customers are achieving their desired outcomes and that their issues and questions are addressed promptly.
Collaborate: Work cross-functionally with Account Managers, Marketing, Customer Experience, and Product teams to ensure your customers' needs are represented, met, and resolved.
We are looking for an energetic Customer Success Manager (CSM) to help our customers develop strategies to succeed at filling teacher absences by leveraging Swing's platform and substitute teacher marketplace, while aligning Swing's business imperatives with their goals to deliver an exceptional customer experience and revenue growth.
You will carry out virtual and in-person meetings to build deep, trust-based interpersonal and professional relationships with our customers.
Work cross-functionally with Account Managers, Marketing, Customer Experience, and Product teams to ensure your customers' needs are represented, met, and resolved.

This position requires current authorization to work in the U.S. without employer sponsorship.

This listing is sourced directly from Swing Education's careers page and normalized into a canonical job model.